Maxie Schmidt Forrester shares a structured framework to help teams effectively build & communicate business cases around journey improvements. Use this template to build a powerful business case & secure buy-in for your #JourneyManagement initiatives. youtu.be/Fy58J-CRgYc

Get inspired by TheyDo - Journey Management's incredible story with Remote in our latest customer success video 🚀 Discover how this remote-first company has used global growth as a superpower uniting talent across 25 countries with a culture rooted in DE&I ⚡ TheyDo has built a thriving,

🚀 We’re thrilled to announce our partnership with TheyDo - Journey Management! Together, we’re revolutionizing journey practices to help enterprises align business and customer value at scale. thisisharmonic.com/harmonic-desig… #JourneyManagement #ServiceDesign #CX #ProductManagement #TheyDo

Artificial Intelligence (#AI) is transforming customer journey mapping, offering other major businesses the ability to automate complex processes and extract… Read the full article by TheyDo - Journey Management's Martin Palamarz below: #cx #cxm #customerexperiencemanagement thefastmode.com/expert-opinion…

NEW WEBINAR 📢 Join us as we unveil TheyDo’s new redesigned journey mapping experience—crafted to make your mapping easier, faster, and more effective. ❖ The “why” behind the redesign ❖ Live demo of the new UI ❖ What’s next ❖ Q&A 🎟️Register here: theydo.zoom.us/webinar/regist…

50% secret agent, 100% passionate about CX.🕵️‍♂️ Meet Matt Haney, our Enterprise Account Executive. In his "A week in the life" interview, Matt shares what it’s like to be at the forefront of enterprise sales in a fast-growing startup.🚀 theydo.com/blog/articles/…

User experience mapping: It’s not about your product—it’s about your users’ journeys. In our latest blog: ✅UX mapping vs. customer journey mapping ✅Real-life recovery journey example ✅Tools & tips to design with empathy 👉 Start connecting the dots: theydo.com/blog/articles/…

🚀 Something transformative is on the horizon at TheyDo! Join us for an exclusive AI launch event to discover how our new AI capabilities will transform your customer research into actionable insights—faster and smarter. 🗓️ December 12 👉 Save your spot: theydo.zoom.us/webinar/regist…

80% of companies claim to be customer-centric, yet only 8% of customers agree.🤔 Silos & misalignment lead to fragmented customer experiences. Lucy Stuyfzand from Essense introduces the PROMISE framework: theydo.com/blog/webinars/…

📣 Get ready for the exclusive launch of Actionable Intelligence, powered by TheyDo's powerful new AI capabilities! 🗓️ Thursday, December 12 🕓 4 PM CET | 10 AM ET | 7 AM PT 👉 Don't forget to reserve your spot: theydo.zoom.us/webinar/regist…

5 strategic ways to enhance your retail customer journey: 1️⃣Define customer journey stages 2️⃣Map touchpoints across channels 3️⃣Collect and analyze customer data 4️⃣Identify pain points and opportunities 5️⃣Implement customer-centric solutions Full guide: theydo.com/blog/articles/…

What's TheyDo - Journey Management 's secret to success? A global workforce spread over 25 countries that they easily manage with Remote 🌐 Learn more about their journey: remote.com/resources/case…

Discover the ‘why’ behind the buy with customer behavior analytics. Go beyond demographics to understand how customers behave, why they decide, and how to create experiences they’ll love. ✅Remove friction ✅Build loyalty ✅Refine marketing Learn more: theydo.com/blog/articles/…

🚀 Transforming the insurance customer journey: 5 steps to better CX Better CX = higher satisfaction, retention & operational efficiency📈 It’s the foundation for seamless experiences that build long-term customer relationships. Learn more: theydo.com/blog/articles/…

Step into "A Week in the Life" of Memie Huang, our Design Team Lead at TheyDo. From tackling complex challenges to fostering creativity, Memie shares her leadership journey and what makes TheyDo’s culture special. 👉 theydo.com/blog/articles/…

Understanding and improving customer journeys is key to growth, but journeys can feel too abstract to act on. That’s where visualization comes in. In our latest blog, we break down 4 steps to enhance customer journey visualization: theydo.com/blog/articles/…

We recently partnered with TheyDo - Journey Management to host an intimate dinner celebrating our shared mission of helping organizations embed journey management at the heart of their operations. Let’s talk about partnering to bring innovative journey practices to life. thisisharmonic.com/services/harmo…