We hear you're hiring the wrong candidates—but maybe you don't actually know how to identify the right candidates. That's where Mann U comes in. manngroup.net/mann-universit…

Be proactive, not reactive, in your customer service. Just because you haven’t received negative feedback doesn’t mean you’re perfect! Engage with your customers to see if they have any suggestions for your biz.

Florals are so personal, meaning the customer experience at florists needs to be superlative—which is what you'll get at Brown's Floral Design. manngroup.net/browns-floral-…

When one retailer succeeds, so do we all. That's a big lesson we learned in this 2016 article with Ian Christie of Summit Bicycles. #tbt manngroup.net/featured-retai…

Episode 1: Meet Manndatory Listening: youtu.be/4ggZ2MCdPKQ?a via YouTube

Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business): youtu.be/sl3OQTXs7NA?a via YouTube

All the Small Things: Creating Customer Experience Culture: youtu.be/N4kKUIK1R7o?a via YouTube

A Guide to Succession Plans: youtu.be/tnEJ90Mpdg8?a via YouTube

Size Matters: Landry’s Bikes Talks ESOPs: youtu.be/xQ2Uu_GQ3RI?a via YouTube

Rock/Creek: Succession Squared: youtu.be/rp9XdHLMHDM?a via YouTube

Special Interbike Episode: youtu.be/2R0pOPvuChc?a via YouTube

Get In, We’re Going Shopping: Millennials as Consumers: youtu.be/xJRaOW-lYPI?a via YouTube

Worst Buy: Corporate Oversights in Retail: youtu.be/tbKvdbxtPoE?a via YouTube

Step One: Start Smiling: youtu.be/HV9Tu2NpeKk?a via YouTube

Turning Transactions into Collaboration with Brenda DiVincenzo: youtu.be/Hr21MmU7LiU?a via YouTube

Front Line Obsession: An Interview with Ryan Hawk of the Learning Leader Show: youtu.be/KjuS1PyL3dc?a via YouTube

Six Steps for Successful Holiday Retail: youtu.be/bHR5_lK7M1k?a via YouTube

2 hours (and counting) to execute a return/exchange Apple Your technology is great! Service? Not so much.

Hey Delta 2643 is arriving late from Boston. Any possible help getting to the AVL flight in 11 min??

Hey Hertz , this is how you lose business! #presidentscircle #hertz