TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile
TSIA (Technology & Services Industry Association)

@tsiacommunity

TSIA, the creator of the LAER model, is a trusted subscription-based research and advisory company supporting 40,000+ industry leaders worldwide.

ID: 26267585

linkhttps://bit.ly/m/TSIA calendar_today24-03-2009 16:24:37

13,13K Tweet

12,12K Followers

3,3K Following

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

In #B2B, priorities shift fast & performance gaps stay hidden until it’s too late. #PerformanceOptimizer shows what’s working, what’s stuck, & what’s slowing you down. Lead with insight. Act with confidence: bit.ly/4m8hgQZ

In #B2B, priorities shift fast & performance gaps stay hidden until it’s too late.

#PerformanceOptimizer shows what’s working, what’s stuck, & what’s slowing you down.

Lead with insight. Act with confidence: bit.ly/4m8hgQZ
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Just two weeks left to save 20% on #TSIAWorldENVISION! Join us this October in Vegas for expert-led keynotes, bold research insights, & connections that move tech & services forward: bit.ly/44LRnRk

Just two weeks left to save 20% on #TSIAWorldENVISION!

Join us this October in Vegas for expert-led keynotes, bold research insights, & connections that move tech & services forward: bit.ly/44LRnRk
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Leading organizations are moving beyond outdated #renewal metrics & shifting ownership from sales to #CustomerSuccess to improve retention, scale expansion, & drive predictable growth. See how top teams are preparing for 2025: bit.ly/4mkUXYF

Leading organizations are moving beyond outdated #renewal metrics & shifting ownership from sales to #CustomerSuccess to improve retention, scale expansion, & drive predictable growth.

See how top teams are preparing for 2025: bit.ly/4mkUXYF
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

CROs aren’t just closing deals; they’re managing the full customer lifecycle. Here’s how #tech services leaders are using data to improve #sales, reduce churn, & drive smarter growth: bit.ly/4obVrSo

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Most #ManagedServices orgs are optimizing without visibility. #Benchmarking changes that. See how one company uncovered hidden gaps & unlocked 55% revenue growth: bit.ly/3U1WCWX

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

What should be on a customer health score dashboard? 60% of customers who don’t achieve outcomes still churn. #TSIAIntelligence shows how #CS teams are moving beyond usage by tracking CSM insight, sentiment, and early risk signals: bit.ly/4lZLSVi

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Scaling #FieldServices while balancing internal teams & partners isn’t simple. TSIA is surveying how orgs are managing cost, quality, & delivery through smarter workforce design. Take the survey & see what others are doing: bit.ly/4l9QPcX

Scaling #FieldServices while balancing internal teams & partners isn’t simple.

TSIA is surveying how orgs are managing cost, quality, & delivery through smarter workforce design.

Take the survey & see what others are doing: bit.ly/4l9QPcX
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

The #ENVISION2025 agenda is live! 🌟 3 days of expert sessions, bold keynotes, C-suite networking, & hands-on innovation at the EnvisionExpo. Explore the full agenda & register now: bit.ly/44ZOwo0

The #ENVISION2025 agenda is live! 🌟

3 days of expert sessions, bold keynotes, C-suite networking, & hands-on innovation at the EnvisionExpo.

Explore the full agenda & register now: bit.ly/44ZOwo0
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Most #KM strategies miss the mark because they rely too heavily on tech. This graphic shows why culture, process, and people matter just as much. Learn how to build a scalable knowledge program that actually works: bit.ly/4mrkXBu

Most #KM strategies miss the mark because they rely too heavily on tech.

This graphic shows why culture, process, and people matter just as much. Learn how to build a scalable knowledge program that actually works: bit.ly/4mrkXBu
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Too many #ManagedServices orgs are built like product teams & struggle to grow #profitably. Managed services need dedicated roles, leadership, & structure to scale. This is how leading companies get it right: bit.ly/45AsA2R

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

“What metrics actually measure AI effectiveness?” 79% of companies resolve fewer than 10% of support incidents with #AI, & half resolve none at all. #TSIAIntelligence reveals 9 KPIs that track automation, CSAT, ROI & more: bit.ly/3ULSN8x

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

What actually drives customer renewals? Our new #QuickPoll explores how orgs define, defend, & deliver value with insights on #AI vs workforce effectiveness, cross-functional strategy, & renewal drivers. Take the poll: bit.ly/4lbTPW7

What actually drives customer renewals?

Our new #QuickPoll explores how orgs define, defend, & deliver value with insights on #AI vs workforce effectiveness, cross-functional strategy, & renewal drivers.

Take the poll: bit.ly/4lbTPW7
TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Every enterprise buyer is asking the same question: “Where’s my value?” On this episode of #TECHtonic, ScienceLogic's Wendy Wooley shares how #AI is changing buyer expectations & why #GTM teams need to lead with outcomes, not features: bit.ly/4m16BIf

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

You can’t scale #CustomerSuccess by tracking activity over outcomes. CS leaders use adoption frameworks & smarter metrics to drive strategy. Read how #TSIAIntelligence surfaces the answers that move teams forward: bit.ly/4m429Zc

TSIA (Technology & Services Industry Association) (@tsiacommunity) 's Twitter Profile Photo

Who does your customer call when something goes wrong & who owns the outcome? Discover the lines between service delivery managers & customer success managers to drive renewals, not confusion: bit.ly/3UQBWkZ

Who does your customer call when something goes wrong & who owns the outcome?

Discover the lines between service delivery managers & customer success managers to drive renewals, not confusion: bit.ly/3UQBWkZ