SME owners are concerned about corporate competition. 65% of SME owners are concerned that multinationals and other large corporates ‘have too much say’ over the future viability of their business, according to research compiled by Menzies LLP. ow.ly/FEpz50v30ho

A loyal customer base is brilliant for business. The probability of selling a product or service to an existing customer is 60-70%, with 65% of a company’s business said to come from existing customers. So how can you do it? totalbusinessmagazine.com/2019/07/a-guid…

More employees have been caught for occupational fraud in the UK than anywhere else, research from SAS shows, making UK employees the most untrustworthy. Find out more here: ow.ly/a5hk50v5Le2

Sir Alan Duncan, foreign office minister, has announced his resignation over fears that Boris Johnson will become the new Tory leader. Image: Bob Bob

Santander opens its first ‘work cafe’ in the UK, academic publisher Pearson announces a new digital model and new government scheme helps workers who may lose their jobs to AI. Pat Lynes at Sullivan & Stanley provides us with the stories ow.ly/4c5U50v8S75

Here are 5 ways to improve well being at work. Here Chris Barez-Brown, founder of Upping Your Elvis, provides some tips can advise on how to take the stress out of them, and make them much more manageable. ow.ly/UJ2z50vbePY

The winners edition for our 2019 Global Business awards is now live and available online. Click the link here: ow.ly/NMK550vbmcd #TotalBusiness #TBGlobalAwards

We are currently in a period of high employment but uncertainty surrounding Brexit has reduced the talent pool further. Below Jennifer Warawa, EVP at Sage UK, proposes a diversification in hiring practices as the solution. Read the article here: ow.ly/pgvf50vcgXY

Complaints are an opportunity, not a failure. Here Martin Ellingham, Senior Product Manager at Aptean, explains how a centuries-old Japanese custom can transform a company’s customer experience. ow.ly/C6kG50veRws

5 reasons your business is losing money in mileage claims. Autotrip Managing Director, James Finlayson, says your business might be incurring unnecessary costs if your drivers use log books or excel spreadsheets to record their mileage. Learn more: ow.ly/31ah50vgoRl

The benefits of being your own boss. You’ve finally made the decision to drop your steady-paying job with security, in favour of a life of entrepreneurial-ism. So what are the real benefits ow.ly/n2HZ50vispN

The importance of tracking nonfinancial KPIs. Robert Douglas, at Workday Adaptive Planning, says by defining and getting the business to collaborate around these nonfinancial metrics, a business can gain a substantial edge over their competition. ow.ly/D8sc50vjs4Y

@Rob_Analytical, explains why it is important for management teams to track nonfinancial KPIs, via Total Business bit.ly/2MsImF7

Is your business reputation protected against potential risks? Here Phil Cookson, partner at Roythornes Solicitors, gives his insight as to why having a plan, and following correct procedures early on, is key. ow.ly/LUwt50vkVCB

IBM axed 100,000 employees over the last few years to appear ‘cool’, Just Eat and Takeaway are in talks for a merger and Facebook is one step closer to its vision of letting people type with their brains. Pat Lynes discusses. ow.ly/pluX50vnJ6X

Self-employed workers could miss first MTD deadline. An upturn in demand for advice about Making Tax Digital from self-employed workers, who are required to file their first digital VAT returns by 7th August 2019, is putting pressure on accountants. ow.ly/eBdz50vpnau

Here’s why freelancers should be an engagement priority. The almost universal drive for a more flexible working culture and the ever-pervasive nature of technology have already changed the way we work. Lucy Maber at Brandpie explains. ow.ly/aLkL50vqtNr

How can we make the most of good marketing? Here with Vindis, who offer Volkswagen Servicing, we examine the impact of marketing, and whether investments are worthwhile. ow.ly/W0MV50vrtbs

Most people will have experienced being in an unnecessary meeting at some point in their working lives, with employees revealing they make up excuses to avoid them. So here are 7 small business tips to make meetings more productive. ow.ly/3g8P50vvbNK

This week’s 5 must-read stories you may have missed. Monzo hit with a data breach, HSBC’s chief executive resigns and Rolls-Royce signs £350m contract with the Ministry of Defence. Pat Lynes discusses ow.ly/m0me50vwdjW