Numa ensures seamless customer engagement when handling tasks the BDC can't, in passing along the flow of conversation to the agent. This means no customer has to start over when the agent takes over the call — avoiding frustration. Learn more here: youtu.be/qDvKbwV08q8

Learn how to craft and practice voicemail scripts to make every message clear and impactful. With smartphones transcribing voicemails, a well-spoken message can be read even if it's not played. Spend an extra 20 seconds for a personal touch. Watch now! youtube.com/watch?v=izc7G9…

Numa's AI model has been trained to analyze calls to gauge customer sentiment. It quickly detects whether a customer is happy or upset, triggering immediate escalations to managers for unhappy customers. Improve your customer service with Numa today! youtube.com/watch?v=qDvKbw…

Everything starts with a conversation. Our AI leverages predictive modeling to guide your next steps. We provide all the information and tools you need to actively engage with your customers and drive success. Learn more here: youtube.com/watch?v=qDvKbw…

Did you know? Of customers calling for status checks, 37% couldn't connect with a service advisor and 38% never returned to the dealership. Customer experience happens whether you're intentional about it or not—it's the little things that make or break it! youtube.com/watch?v=izc7G9…

Driving Repeat and Referral Business | The Golden Wrench Podcast ft. Tully Williams x.com/i/broadcasts/1…

Does your Fixed Ops department focus on gross or your hours forecast? 📊 Sell great recommendations regardless of gross. 🛞 Watch the full episode with Tully Williams 🔧 youtu.be/crrhqWz3RCw #automotive #automotiveindustry #automotivesoftware #dealership #fixedops

Mastering Car Dealership Marketing with Brent Wees x.com/i/broadcasts/1…

Our Fixed Operations should be viewed as a production system. 🧑‍🔧 Every variable of your process should be inspected and improved. 🔎 Watch the full podcast with Elgie Bright 🔧 youtu.be/Engu5W1Dzuo #automotive #strategy️ #data #fixedops #goldenwrench

Reputation Management | Strategy with Jason Drive Podcast ft. Hiba Rosace x.com/i/broadcasts/1…

The Key To Consistent Effort From Your Staff | The Golden Wrench Podcast ft. David Long x.com/i/broadcasts/1…

Leadership & Fixed Ops Innovation | The Golden Wrench Podcast ft. Jeremy Stephens x.com/i/broadcasts/1…

Leadership is a learned trait. 📖 Don't wait until you're in a leadership position to invest in learning to become a leader. ⏰ There is so much access to information on developing your abilities, start utilizing it. 💡

If you're in leadership, you're serving your people, not the other way around. 🤝 Know your staff's goals and create a plan to reach them in a way that is aligned with the dealership's objectives. 🎯 Hold them accountable to reaching those goals. 📈 #automotive

The consumer demands speed, accuracy and transparency ✅ If your process doesn't meet those needs, the customer will find one that will 🏃💨 A soft pull credit request is vital for ensuring that you don't get your customers hopes up ⚠️ #automotive #dealership #data #credit

Dealers who are killing it right now are ones that are turning their inventory quickly ♻️ You used to be able to get away with holding onto inventory 🗓️ Now we must get back to proper inventory management ⏰ #automotive #automotiveindustry #data #warranty

Reinsurance plans comes with a lot of risk to the dealer 🚨 You many need to inject some cash 💸 With a warranty partner, the dealer takes on zero risk 👌 #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #strategy️ #reinsurance #warranty

We often focus too much on areas of our business that generate the least amount of profit 💸 Offering a service contract shouldn't be an afterthought in your sales process ❌ Back-end products must play a more significant role in our processes going forward 📈 #dealership

Customers want to know what their financing payment might be 💸 But they don't want to give up their personal info while they're shopping 🔒 With pre-qual, the dealer can receive a full credit file and live FICO score 🤝 #automotive #dealership #data #credit

As a vendor, listening to dealers needs is essential for improving your products and services. 🤝 Many dealers need better EV coverage in their service contract offerings ⚡ As the industry evolves, we must evolve our products and services to meet industry demand 📈 #dealer