The #Strategy Book strategicscience.org/the-strategy-b…

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Customer Experience Mapping is a tool that helps businesses understand their customers' journey from start to finish. It identifies touchpoints and emotional highs and lows. Learn more: buff.ly/2HMaXlZ @brightvesselmarketing

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Why is it that governments (or large organizations) rarely do anything intelligent? strategicscience.org/why-is-it-that… #strategy