Way to go! Happy staff = happy customers = happy shareholders! In that order. Made my day Mark Gower. #paxex #customerservice #airports lnkd.in/gymz9QNF

I’m *not* going to Paris Air Show this year. I did a long-haul trip this month and didn’t want to do another back-to-back. This reduces my CO2 emissions by at least 1.5 tons. This is demand management in practice. Earlier this year, when planning the fir…lnkd.in/gVA7zcyY

Did you know that Air Canada auto-offsets emissions when you redeem miles? This addresses the “double whammy emissions” of loyalty programs. One of the realities of frequent flier programs is that they inevitably lead to higher emissions. People earn mi…lnkd.in/gMjSZ65y

KLM’s was the most “visitor friendly” airline HQ I’ve ever visited. There was free WiFi in the lobby and even a screen with NPS score! In the past 15 years, I’ve had the opportunity to visit 64 airline headquarters. Some were posh, while others were like…lnkd.in/gpEEkBdY

I wrote recently about my experience visiting the KLM headquarters and received a fantastic response. So I thought I'd compile the top 3 (ok, 5!) best airline offices I've been to in 15 years. Since starting SimpliFlying, I've fl…lnkd.in/dTtnyxnk lnkd.in/dnUqygR5

Delta Air Lines acquired over 1 million *new* SkyMiles members since it introduced free in-flight WiFi. This is significant because Skymiles members spend 5X more than non-members. Their wifi also has a 40% uptake. At their latest investor day today in…lnkd.in/dg92svwn

When I interviewed Zita Schellekens for my #podcast, she'd just taken the train from Paris to Amsterdam instead of flying. So I dove right into how #KLM is tackling #sustainability in a world where intermodality is real. You see,…lnkd.in/giha2MeU lnkd.in/gv_DSKBS

I finally had my first #intermodal experience, thanks to my flight from Amsterdam to Hamburg getting cancelled earlier this month. I took a Flixbus, travelling way more sustainably as a result. Here's how it happened. I was to fly to Hamburg on Eurowings…lnkd.in/gmqjbmMG

15 years ago, I started up SimpliFlying as an outsider to aviation. We scaled up with grit to serve over 100 airlines and airports. Now, we're using our experience to help startups like CirculAIRity make aviation sustainable. When Jason Sprague reached…lnkd.in/gZMrHpfP

United airlines offered 30,000 miles to each passenger whose flights were cancelled this past week due to disruptions. Do you think that’s right? Do you think it’s enough? If you had dinner delivered from a restaurant and had a Delhi-belly afterwards, wo…lnkd.in/g_6vfh7s

A man flew 1.46 million miles in 2023, all in Business Class, mostly for the sake of earning miles and then redeeming them. And he's in the news. Why are excesses like these being celebrated? Indulge me while I geek out. Drilling into the numbers, if he…lnkd.in/gQiuRwnU

🎶All my bags are packed and I’m ready to go…I’m leaving on a jet plane…I don’t know when I’ll be back again. Farewell Whistler 🇨🇦 As I make this BIG international move, I don’t have all the answers. I’m just as sad about leaving the paradise that is W…lnkd.in/g2vd-FbD

What if an airline ran a "Rent-The-Runway" concept? We'd get Japan Airlines' latest *AnywearAnywhere* initiative, allowing travellers to rent clothes upon arrival rather than pack them. Would you try this concept? The airline will allow anyone with a boo…lnkd.in/gEE8Wy9a

🎧Weekend listen: One of the most inspiring women in aviation - Bonny Simi’s personal journey is just as remarkable as Joby Aviation’s. I’ve looked up to Bonny since I first got to know her during her JetBlue days. She’s an Olymp…lnkd.in/g9CEDMrQ lnkd.in/gy9E5D5z

This is what Day 0 looks like. It also smells like fresh paint. It makes an echo sound. It feels cold to touch. It’s fresh and full of possibilities. When Shawn Kanungo shared in his latest book that the boldest of people are not scared to go from “hero…lnkd.in/gYdCkauG

Here's a 5 min summary of a 600-page report from the most important man you've never heard about: Partha Das Gupta. Why am I sharing it? It's hard to achieve growth and sustainability, especially in aviation. You see, #aviation is one of the hardest indu…lnkd.in/gE9u8ShW

#DubaiAirshow: Aerospace 2050 ACI World DG Luis Felipe de Oliveira on panel Creating a Low Carbon Aviation Energy Hub through Global Leadership. Thank you to speakers: Shashank Nigam SimpliFlying; Peter Bellew, COO, Riyadh Air; Sheila Remes The Boeing Company; Dan Williams The FAA ✈️ Dubai Airshow

From now to 2050, an almost 1,000 times increase in the production of #SAF is needed to reach #FlyNetZero. Listen to SimpliFlying podcast 🎧 as an IATA expert shares how to accelerate SAF & strengthen the supply chain with more production. 👉 bit.ly/3XHEZPf

ICYMI: This week on The Indian AvGeek, we had SimpliFlying talking about the fascinating world of aviation marketing, the B2C and the B2B side of it. Stream here: open.spotify.com/episode/6qXCVY… #podcast

Our CEO Christina Cassotis recently spoke with SimpliFlying CEO Shashank Nigam on his ‘Sustainability in the Air’ podcast about transforming PIT into a sustainable aviation hub 🛫🌱 Listen to the podcast here ➡️ green.simpliflying.com/p/christina-ca…