The Netherlands Cycling into the future. Incredible how they are devoting space to, and designing spaces for, ‘modest mobility’ x.com/i/status/15766…

How will GenAI and ML transform CX? | John Kreul, Krystle Craycraft, Barry Conchie, Sarah Dalton x.com/i/broadcasts/1…

#AI in the Workplace: Answering 3 Big Questions - @gallup bit.ly/3XWYQIv

Interesting read thanks for sharing Ben Motteram 🇦🇺.

People don't quit jobs. They quit:

The magic of the commons seths.blog/2025/01/the-ma… via Seth Godin

Perplexity AI's Deep Research feature is available now — here's how to try it for free. Now you can do extensive research in just minutes

.Annette Franz, CCXP's new book "EMPLOYEE UNDERSTANDING" has dropped and I can't wait to read it! It's been written for the leaders who choose to listen, the employees who deserve to be heard, and the organisations that dare to put people first. May we build workplaces where

The Subtle WOW: How Doing the Expected Is Sometimes Surprising hyken.com/customer-servi… via @hyken #CX #Custserv

The 3 Pillars of Exceptional Leadership

Be transparent. As you make customer-focused decisions, even ones that might negatively impact the customer, let the customer know ahead of time—and let them know why you're making the decision. Customers appreciate knowing and understanding when and why something changes.

Agentic AI is here. But the real question isn’t what to automate, it’s which decisions to. Smart leaders are rethinking service ops, blending AI with human judgment where it matters most. Explore the framework that’s changing the game: mck.co/4lc6d9A

Forrester’s Wake-Up Call: #CX Isn’t Great—And Customers Know It flip.it/HHMJOm - CMSWire.com #custexp