We are very excited that our paper about modelling of customer journeys is accepted at the MODELS conference MODELS Conference. A list of accepted papers can be found here: conf.researchr.org/track/models-2…

Paul Kobialka is our new PhD in SJM hired by Ifi, UiO. He has background in formal methods and data science from RWTH Aachen. He is very interested in theoretical aspects of real-world problems. He will work with logic-based techniques to capture user experience and service quality.

Sharing some research news about customer journey and user experience in a full day seminar dedicated to journeys - arranged by Intuvio Teaser: linkedin.com/feed/update/ur…

Customer journey and user journeys are not just buzzwords. See our latest blog article"What research can do for your customer journeys" (in Norwegian): blogg.markedspartner.no/ledelse/kunder…

Work on sequential Deep Learning for #processmining presented at SAC 2022 by Istvan Ketyko research is part of the Smart Journey Mining project on user journey mining.

We are currently revising the Customer Journey Modelling Language (to become CJML v2.0). The “atoms” of a journey are still the Touchpoints, which can be of two types: Action or Communication Point. The Journey Phase represents a higher level of abstraction.

Weighted Games for User Journeys. Best paper award! Smart Journey Mining project. Congratulations to Paul Kobialka, Einar Broch Johnsen and Gunnar Rye Bergersen! #SEFM2022

Great news: best paper award to Paul Kobialka, Lizeth Lizeth Tapia, Gunnar and Einar Einar Broch Johnsen at the #SEFM2022 conference. Congratulations!! Read the paper here: ebjohnsen.org/publication/22…

Big congrats to Paul Kobialka, Lizeth Tapia, and Felix Mannhardt for the EdbA 2022 Best Paper Award! Very well deserved! Preprint of the paper "Building User Journey Games from Multi-party Event Logs" coming up soon. Smart Journey Mining project #edba22 #icpm22

How can we develop a precise modelling language for customer journeys? And what lessons can be learned from involving target users? Our paper describing the details of CJML has been accepted in the journal Software and Systems Modeling! To appear very soon (Open Access).

Check out our approach to modeling of customer journeys in the SoSyM Journal. It provides background, methods, case studies, and last not but least a modelling language and a data format. With Odnan, Marita and Costas Boletsis. doi.org/10.1007/s10270…

Just wrapped up an incredibly productive and inspiring project meeting in Eindhoven, hosted by Felix Mannhardt at Process Analytics Group (TU/e)'s premises! Here's a snapshot of the amazing team that made it all happen! 📷(from right: Lizeth, Felix, Ophelia, Otas, Einar, Paul, and Ragnhild)

🚀 Exciting news! 🎓 Master's student Otas Meironas is soon finishing the tool for making CJML diagrams and analysis.

Today's advisory board meeting has set the tone for our project's exciting journey ahead! 🚀 Appreciating the collective wisdom from Thomas Brox Røst Thomas Brox Røst, Øystein Haugen, and Frank de Boer 🙏

A new milestone achieved this week: The midway evaulation! Thanks to valuable feedback and advice from our advisory board members (Thomas Brox Røst, Violet Ka I Pun, Øystein Haugen, HIOF) and participants, we're gaining new knowledge and momentum. Einar Broch Johnsen feli𝕏 Photo: William Husby Hoven.

Just presented our paper on customer journeys & process mining at the 14th International Conference on Exploring Service Science (IESS 2.4) in Brno, Czechia. Attracted interest from many attendees. Check out the proceedings here: itm-conferences.org/articles/itmco…

#OnlineFirst User journey games: automating user-centric analysis Paul Kobialka, S. Lizeth Tapia Tarifa, Gunnar R. Bergersen & Einar Broch Johnsen doi.org/10.1007/s10270…

Check out our new web article📰 featuring Bookis founders Lasse Brurok and Arne-Morten Willumsen, where they discuss the benefits of sharing customer journey data sintef.no/siste-nytt/202…

Paul Kobialka presents our work on stochastic models for user journeys at Formal Methods 2026 Smart Journey Mining project

Felix Felix Mannhardt just presented our paper, 'The Quest for the Comprehensive Customer Journey', at the #BPM Conference Industry Forum! Huge thanks to Bookis for providing the case and co-authoring. Dive into the full paper here: link.springer.com/chapter/10.100…