I've reached the end of the road with @OvoEnergy, the most terrible service provider I've ever encountered (and I've been served in a casino by a croupier who killed someone). Nothing but legal action will do for them now. Sadly, we still need electricity. So I need advice.. 1/2

This is a shocking story causing heartache for so many people all over the country. Please read and retweet and watch Panorama on BBC 1 tonight at 8pm.

bbc.co.uk/news/uk-684841…

We weren’t born with a silver spoon - but we know how to use one now ⁦ A beautifully written interview by ⁦Sarah Hartley⁩ newspaper.mailplus.co.uk/data/3991/read…

It’s the first show of 2024 tonight

If you’ve kicked off the year with a consumer law problem/dispute and need some free legal advice, get in touch after 9pm tonight:

☎️0345 60 60 973
📱84850
X LBC

See you at 9pm

That’s the last LBC Consumer Hour of 2023 and I will be returning on Friday 5th January 2024 to help with more of your consumer law issues. Thank you to all the callers, texters and tweeters, and of course MrsDnm for tweeting my advice. Wishing you all a very happy,…

Using an Amazon Fire Stick to watch Netflix for free? You risk getting a knock on the door from the police
via dailym.ai/ios mol.im/a/12881603

JEFF PRESTRIDGE: Simpler rail tickets? Now it's peak pandemonium! thismon.ee/a/12871337 via @ThisIsMoney

How to make an expensive-looking Christmas wreath for free
via dailym.ai/ios mol.im/a/12838383

Me and my money laid bare by Donna Ferguson in this feature bit.ly/3MVXqt1 thanks for doing a great job Donna!

I’m looking after the Money Mail post bag while consumer champion Sally Hamilton takes a well-deserved holiday. My column this week…

Give me a call now LBC Consumer Hour if you need help with a consumer law issue - 0345 6060 973 or text 84850.

On the show tonight:

- Jane Hawkes (Queen of Customer Service) joins me to reveal how to get hold of retailers to complain (including how to navigate annoying phone systems and chatbots)

- Your consumer law questions answered

☎️0345 60 60 973
📲 84850
X LBC

With it being Black Friday tomorrow, my inbox next week will be full of complaints like: 'my parcel didn't show up', 'my parcel arrived damaged', and 'I cant get hold of the courier'.

It's therefore timely that next up on the LBC ASK series is ASK EVRI- where I'll be asking all…

I'm back on ITV This Morning This Morning tomorrow with my Consumer Clinic.

If you need help with a consumer law issue get in touch [email protected]

Despite the Competition & Markets Authority issuing guidance on consumer rights in relation to Holiday Parks, many park owners continue to flout the law causing misery for thousands of consumers.

Holiday Park Action - standing up to bullying! has put together the key legal questions/issues and over the next few weeks I will be…

If you reach an impasse with a retailer/provider, ask if they are a member of an ADR (Alternative Dispute Resolution) provider and take your complaint there. In order to take your complaint to ADR, you should request a ‘deadlock’ letter or wait eight weeks from the date you first…

🧵I've spent the last couple of months hearing more stories from people who say they're being overcharged on energy bills by Ovo, sometimes by thousands. They include

- An 84-year-old who got a £4k bill and started going to bed at 7:30 to cut usage (1/5)

thisismoney.co.uk/money/bills/ar…

Lower inflation is welcome, but there's one thing not being said about today's 4.6% Oct figure:

The big drop in energy prices is being credited. Yet this time last year all homes got a £66/mth reduction from govt. They don't this year. That's excluded from inflation figures.…