Inspired by Simon Taylor's analysis of Ping An, I looked at the role of insurance products through a Jobs to be Done lens. Interesting how commodity products like insurance can become differentitators in a bigger ecosystem of products. #fintech #jtbd humanising.co/archive/growth…

New report: Embedded Finance is reshaping #fintech * Banks core business model is broken * New players are disintermediating the bank relationship * Banks that that lean in can capture a $trillion opportunity How? New 11:FS report 📑 11fs.com/insights-banki… tl;dr 👇

Hong Kong fintech week is very excited this year with all the new digital banks that have gone live...

How do challenger products reach unicorn status? In many cases they map their proposition to where customers derive value, not placing all the emphasis on the product being sold. To understand this I introduce the Customer Value Stack... humanising.co/archive/the-cu…

JTBD allows us to help executives in financial services around the world to rediscover their passion for solving problems for customers and provide truly digital services that add value. Ryan Garner who runs the 11:FS Customer Strategy breaks it down 👉 youtube.com/watch?v=8VdelE…

I absolutely love this: soundofcolleagues.com

Following on from our discussion yesterday Colin Strong ... theguardian.com/technology/202…

I'm hosting the Customer Psychology networking table after the 11:FS After Dark: Buy Now Pay Later event next week on Dec 15th. Intrigued? Come and join us... #fintech #bnpl #productdesign info.11fs.com/after-dark-bnp…

My internet has been down for the past 2 days. Had to show my 6 & 7 year old kids broadcast TV. They found the adverts a real novelty (having never seen them before on VOD) and the programmes a real let down. Experience shapes perception.

New #JTBD event at the end of the month, applying the Four Forces to design landing pages that covert. Sign up for free... #productdesign #DigitalMarketing #JobsToBeDone #Growth #startups meetup.com/Jobs-to-be-Don…

Something for Monzo 🏦 & Ocado to figure out... 2 of us updating Ocado basket on different iPhones. 1 joint account card connected to Ocado. 1 person always stumped with 2FA at checkout. Multiplayer home shopping & banking needs thinking through a lot more 🤔 #fintech

For Web3 / Crypto businesses to appeal to a larger audience, they need to build better brands and dial down the use of "bit". Twitter is a great brand name. BitClout is terrible.

SSI is about demand side thinking. Where customers are active participants rather than passive subjects. Where companies wrap their products, services and experiences around the customer, rather than the business. customerfutures.com/p/seven-deadly… Doc Searls Tony Fish Simon Taylor Ryan Garner

So yeah. This happened - led by Tiger Global and Stripe 🥰 While hitting the 🦄milestone is amazing it’s just a milestone on our journey leading the charge and making ‘alternative payments’ mainstream payments.

Really excited to share a very insightful @BainAlerts report on the #BNPL space. It provides an in-depth overview of the reasons behind the success of the key BNPL players, the rise in consumer and merchant adoption and how the market is likely to evolve. bain.com/insights/buy-n…

Great thread. How politics, power and our financial system are intertwined…