The Rail Ombudsman Annual Review 2022, published today, is now live and can be viewed at the following link: bit.ly/3Qzx034 #annualreview2022 #data #insights #passengers #rail #economy #ombudsman

We're featured in This is Money today, in a feature by consumer lawyer, Lawyer Dean Dunham answering readers' questions over season tickets, rail strikes and compensation. Read the full article here 📰 lnkd.in/eSmVKpWS #RailOmbudsman #seasonticket #ThisIsMoney #MailOnline

The following infographic provides a snapshot of some of the figures taken from the 2022 Annual Reports of the Dispute Resolution Ombudsman • Rail Ombudsman • Furniture & Home Improvement Ombudsman. #DRO #FHIO #RailOmbudsman #2022 #casesclosed #emailcontacts #websitecontacts

Today, on World Ombudsday, we join ombudsman schemes around the globe to celebrate and raise awareness of the history and practices of the ombuds profession. #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR Rail Ombudsman

Did you know we had 13 founder members back in 1993, but now have 31 ombudsman members across the 10 nations and territories that we cover. They're diverse in the areas they cover but united in providing independent redress and driving improvements #OmbudsDay2023 Ombuds Day: October 12, promoting ombuds awareness

The Ombudsman Dispute Resolution Model in the Extrajudicial Landscape – the Artist Formerly Known as ADR? You can read the full blog to mark World Ombudsday, here - lnkd.in/ef9G52eu #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR

The Office for Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. lnkd.in/e9jgRB9a #ORR #RailOmbudsman #rail #complaints #accessibility #travel #passengers #passengerexperience #disability

Our festive opening hours for the holiday season are as below: 🕛 🎄 #festivehours #2023 #2024 #RailOmbudsman #DisputeResolutionOmbudsman #FHIO #Christmas #NewYear

The Ombuds Group and Rail Ombudsman are featured in This is Money today, in an article by consumer lawyer Lawyer Dean Dunham around Christmas refunds. 📰 lnkd.in/ewbP8dSm #RailOmbudsman #FHIO #ADR #DeanDunham #refunds #receipts #ThisIsMoney #mailonline #trains

Delighted to meet yesterday with Kevin Grix and Judith Turner Rail Ombudsman to discuss their independent work supporting the rail industry to raise standards and improve services for customers

Happy Easter from all at the Ombudsman. Our opening hours for the Easter period are as below: 🕛 ☎ For FHIO/DRO telephone enquiries, please dial: 0333 241 3209 For Rail Ombudsman telephone enquiries, please dial: 0330 094 0362 #bankholiday #Easter #RailOmbudsman #DRO #FHIO

Here’s our festive opening hours for the holiday season🎄 Our team is here to help: ☎️FHIO & DRO - 0333 241 3209 ☎️Rail Ombudsman - 0330 094 0362 📧[email protected] 📧[email protected] 📧[email protected] #christmas #christmastime #officechristmas

The Rail Ombudsman has released its quarterly statistical report for Q2, 2024/25. To read the report please visit 🔗lnkd.in/eGxET67E #RailOmbudsman #ombudsman #q2 #ADR #legal

𝐓𝐫𝐚𝐢𝐧𝐥𝐢𝐧𝐞 𝐉𝐨𝐢𝐧𝐬 𝐭𝐡𝐞 𝐑𝐚𝐢𝐥 𝐎𝐦𝐛𝐮𝐝𝐬𝐦𝐚𝐧 𝐭𝐨 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧 𝐏𝐚𝐬𝐬𝐞𝐧𝐠𝐞𝐫 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 Read the full story here➡️ lnkd.in/g97YSWce #railombudsman #disputeresolution #railindustry #customerservice trainline

The Rail Ombudsman is pleased to share the findings from our recent Consumer Experience Survey, conducted with the Office of Rail and Road (ORR) by global market research and public opinion agency Ipsos UK. 📄 Read the full report here: lnkd.in/en3hin9q

On behalf of everyone at the Ombudsman, we would like to wish you a very Happy Easter. We wish you a peaceful and enjoyable Easter break. #Easter2025 #BankHolidayClosure #OfficeHours #Ombudsman #DisputeResolution #FurnitureAndHomeImprovement #RailOmbudsman

The Rail Ombudsman has released its quarterly statistical report for Q3, 2024/25. To read the report please visit 🔗 lnkd.in/ejKNRxJR #RailOmbudsman #OmbudsGroup #q3 #ADR #legal

We’re proud to share The Rail Ombudsman Annual Review 2024. 📖 Read the full review here: lnkd.in/etNYmUDF #railombudsman #annualreview2024 #disputeresolution #accessibility #railsector #consumerprotection #fairness #transparency #publictrust #independentombudsman

The Rail Ombudsman is featured in The Sun today in an article exploring how the upcoming heatwave could affect travel — and what refunds consumers may be entitled to. 🔗 thesun.co.uk/money/35454544… #RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights

🎉 We’re delighted to announce that Consumer Friend has officially joined The Ombuds Group! lnkd.in/e7wy8kYw #consumerrights #fairnessfirst #ombudsgroup #consumerfriend