CXaaS (@rachellane) 's Twitter Profile
CXaaS

@rachellane

Looking for a CX contractor? Follow for industry Customer Experience and Employee strategic guidance. We are getting stuff done #cx #ex #xm

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linkhttp://www.cxaas.co.uk calendar_today05-08-2008 12:28:46

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A McKinsey study found that merely 26% of transformation initiatives succeed. Most successful transformations have one thing in common: Change is driven through empowerment, not mandated from the top. bit.ly/2ZxpMyu

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Employee Engagement: "The best place to start, though, is simply by talking to your people. When you go out on a date you get to know someone by asking questions and striking up a conversation. Do the same thing inside of your organization." Jacob Morgan bit.ly/2zu3rak

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“Our focus as a marketing organization is on creating experiences that add value for customers throughout their entire journey,” McLaughlin says. “Based on what we’ve learned so far, Agile could play a significant role in helping us deliver on that.” deloitte.wsj.com/cmo/2019/01/27…

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(Forbes) One Hundred #Reasons To Be #Optimistic : Despite depressing press reports, there are many reasons to be optimistic about small businesses in the UK. Focusing on customer experience is paying dividends for businesses and .. storiesflow.com/89678791901/re…

(Forbes) One Hundred #Reasons To Be #Optimistic : Despite depressing press reports, there are many reasons to be optimistic about small businesses in the UK. Focusing on customer experience is paying dividends for businesses and .. storiesflow.com/89678791901/re…
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The best performing businesses all do periodic assessments of their business plans to see how relevant it is and to highlight areas of improvement. - #customerexperience #CX #startup #startupstrategy #businessstrategy customerthink.com/4-growth-strat…

The best performing businesses all do periodic assessments of their business plans to see how relevant it is and to highlight areas of improvement. - #customerexperience #CX #startup #startupstrategy #businessstrategy

customerthink.com/4-growth-strat…
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Video Humanizes Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel customerthink.com/video-humanize… via CustomerThink

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Just love Stella, if you want to keep QA simple but rich and would like to get industry high customer response rates, do dig into this summit sprou.tt/16PdmNUcPy3

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I've #justsponsored Andrew Airey, who's fundraising for PAPYRUS Prevention of Young Suicide on JustGiving. Donate now justgiving.com/fundraising/An…

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From the #pandemic to the new omnichannel normal, here are the top forces shaping the #ContactCenter of the future. bit.ly/2ZyiDDW

From the #pandemic to the new omnichannel normal, here are the top forces shaping the #ContactCenter of the future.

bit.ly/2ZyiDDW