Rich Millington - 'You should be spending 20% of your budget on quantifying the community's value' #swarmconf

Rich Millington - 'Communities change attitudes' #swarmconf

Rich Millington on measuring community impact - 'Survey members on attitudes / NPS when they join, so you can measure impact later' Richard Millington #swarmconf #cmgr

(1/5) #SWARMConf Day 4: Operations & Metrics Key takeaways from today: - Collect data and feedback to avoid assumptions. - In possible, be transparent and share your strategy with your community. After all, you are co-creating with them. #community #communitymanager swarmconf

Spending the day immersed in #swarmconf sessions on moderation, emotional labour and more. Learnt so much already this week with my colleague Miffy #petsofswarm. Pets are a core part of one's external support network for managing emotional labour right?

Fantastic session at #swarmconf from Kelly Staples at ABC News on how they have adapted their online moderation systems and practices to integrate First Nations perspectives and protocols to walk together in an impactful way.

'Take time to talk through talk about and laugh about what happened' - Kelly Staples from the ABC on how to ensure self-care and resilience in the moderation team #swarmconf

Shift handover notes are important - celebrate the good as well as the negative - Kelly Staples #swamconf

Up next, it's the moment you've been waiting for! ACM legal bunyip Paul Gordon leads our annual #swarmconf legal masterclass. Refresh your knowledge risk and regulatory issues in your online communities - stay safe & smart! bit.ly/swarmconf22 #cmgr

First up on our final day of #swarmconf is Michelle Goodall, beaming in from London to explain why it's time to embrace marketing in community building & why community has piqued the interest of marketers right now bit.ly/swarmconf22 #cmgr

It's not too late to join #swarmconf & benefit from our week of keynotes, masterclasses, workshops & more. Register now & gain access to the full conference on-demand for the next 3 months. Use it for professional development at your own pace bit.ly/swarmconf22 #cmgr

Is your community team trained to identify these three CRITICAL risks on social media? Lauren Piro from Quiip talks risk identification at #swarmconf

If you don't think you're quite across defamation risk, the ACM Defamation Training course is highly recommended australiancommunitymanagers.com.au/training #swarmconf

The feedback loop of gaming communities according to kelsey gamble - Identity, trust, engagement, reward #swarmconf

Are your community members making their way up the commitment curve? - kelsey gamble #swarmconf

'Trust needs to be at the core [of games communities]. Not engagement, not reward.' kelsey gamble - #swarmconf

Our thanks to founding #swarmconf supporter Quiip for helping us bring this gathering to life across a decade. That's some serious commitment to the power of community 💙 #cmgr

(3/4) #SWARMConf Takeaways from Lauren Piro Quiip & Olena Lima - Managing risk: Don't make assumptions, write down a process - Plan for every possible scenario - Understand people's social context - We need clear rules, code of conduct #community #communitymanager swarmconf

Just how do we offer 24/7 community management services? Well, it starts with hiring great people in all kinds of different time zones. Here’s our Canadian contingent Buzz and Travis K. catching up recently in Toronto.

As an impact-led business and B-Corp, sharing the progress of our impact is important to us. Our latest Impact Report is out now - and we're thrilled to report it is our best year yet! * B Impact score ⬆️ * Client NPS ⬆️ * Employee satisfaction ⬆️ More: quiip.com.au/our-latest-imp…