Marketers set to take charge of customer experience? - bit.ly/1LPAUfh #custserv #custexp

Brand Your Customer Service to Stand Out by @MarthaBrooke100 - bit.ly/1EICZrn #custserv

3 Effective and Underutilized Customer Retention Methods - bit.ly/14DyMyT #custserv #custexp

Is There White Space in Your Customer Relationships? bit.ly/1xNQkGk #sm

Is crowdsourcing the future of tech customer support? - bit.ly/1EIEwgY #selfservice #custserv #custexp

INFOGRAPHIC 49% of brands tweet only btw 1-5 times per day on #twitter vbank.in/1xUKm6A Simply Measured #smm

Mobile: The 'smart' move for better customer engagement - bit.ly/1vCcvF3 (by Zendesk) #CX #custserv

Hear hear! : "Marji J. Sherman: Kill the Auto-DM. Please, and thank you - marjijsherman.com/kill-the-auto-… #SocialMedia #Twitter ”

Is Your Customer Service a Game Changer or Just Keeping You in the Game? by Lisa Ford po.st/RkFmDw #custserv #cx

Social Media Engagement: A Hierarchy (Infographic) - ift.tt/1KHxjyn #smm

The Rise of Customer Success Management in a SaaS World [Infographic] - po.st/FgNvXo (by Zach Taiji) #cx #custserv

@ariegoldshlager You're welcome Arie!

How to start participating in Twitter chats right now (and succeed at it) - ift.tt/1vjHUqa #smm

Five ways to lose a customer | Retail Customer Experience - bit.ly/1viWRsw #cx #custserv

9 Tips For Becoming A Social Media Freelancer - ift.tt/1KMvBM1 #smm

How Will Microsoft's HoloLens Create a New Dimension of Customer Experience? by Utopia Image po.st/9QJafG via Business 2 Community

Pictures of Nicholas Cage + a hotel = customer service. True story... ind.pn/1vlFmrB #custserv #cx

Fun + Engagement = Superb #SocialMedia Campaigns mvnt.us/m94036 #socialmedia #SMM #contentmarketing

Listening defines you & changes client experience with these simple techniques . bit.ly/1axcQKZ #customerservice #brand

Social Media – Help Customers Process Information - po.st/6sUbw6 #custserv #cx #smm