Loved my conversation with Jenny Li Fowler! Check out my thoughts on brands, CX, fandom, and what higher ed can learn from all of this.

The same conversation keeps coming up for me: the exhausting performative nature of everything. This substack piece captures so much of what I'm feeling and also highlights the power of accepting that not everyone is going to like you. A must read.

What it feels like building a realistic customer journey map using game theory and understanding your audience.

Want to hang out SXSW and catch my new book Transforming Customer-Brand Relationships? Vote for my session today!

Can't wait to do this panel with my faves, but we need your votes first!!!!!

RIP George Orwell. You would have hated Instagram maps.

This and not knowing what KPIs are.

"Maybe that's enlightenment enough: to know that there is no final resting place of the mind; no moment of smug clarity. Perhaps wisdom is realizing how small I am, and unwise, and how far I have yet to go." - Anthony Bourdain

So excited to have a potential SXSW fireside chat with Goldie Chan 💚! Take a second and give us your vote!

Become ungovernable...

Hear me out..... Make him Jefferson Davis so we can intro Miles. He's also really close to Donald Glover's age who plays Prowler/Aaron Davis/his brother.

It’s getting real!!!!! My book, Transforming Customer-Brand Relationships, launches this September! To celebrate, I’ll be hosting two book launch events this fall: 📍 New York City in October during Advertising Week (October 6-9) 📍 Boston in November during the week of

SAY IT LOUDER vogue.com.au/culture/featur…

As AI plays a bigger role in our everyday lives, analog becomes sacred. The little things you cherish aren't scalable.

Live look at me preparing for a book launch, multiple conferences, work, all while being a parent.

So many brands think their tech stack will solve all of their problems, but it's not set up for success. I spoke with CMSWire.com about why customer understanding and cross-collaboration are paramount when determining your digital experience stack. cmswire.com/digital-experi…

Sending my thoughts to the UK as my book officially launches there today! Love getting to see feedback from these brilliant industry pros.

Last week I shared that the one piece of advice I would give to brands would be to treat their customers like influencers. For this week's Pocket CCO newsletter, I share why it's important and how you can do just that. linkedin.com/pulse/treat-yo…

My book is here!!!!!!!!!!!! Unbox my first book (from Kogan Page Publishing) with me and learn more about what it covers.

"Practice any art, music, singing, dancing, acting, drawing, painting, sculpting, poetry, fiction, essays, reportage, no matter how well or badly, not to get money and fame, but to experience becoming, to find out what’s inside you, to make your soul grow."