Tomorrow I will share some thoughts and trends with regard to #ServiceTransformation - 11am ET Tues June 23rd! infosys.com/newsroom/event…

Learn how #manufacturing #operations and #EH&S are undergoing massive digital transformation by joining us in our IDC Manufacturing Insights 2020 Webinar Series. Register now: bit.ly/2UL53Zo

Join me at 1pm ET on Aug 19th for a discussion on #WarrantyMgt and the impact of #AI on #ServiceTransformation bit.ly/39WvVuI

Getting ready for the keynote The Future of CX #OracleCXSummit 1st virtual event after last week's extremely long week! Back to work!

#FieldService & #SpareParts gets mentioned in the first 5 mins! Nice to hear that with regard to The Future of CX for #OracleCXSummit

I’ll be speaking at the #IFSCloud launch event about #servitization in the #Manufacturing industry. Be sure to access the event agenda and register for my session here: ifs.biz/u86

Here’s an opportunity to hear me speak about #fieldservice #servitization and #DigitalTransformation in the #manufacturing industry. Join me at the #IFSCloud launch event. Register here: ifs.biz/u86

Themes discussed already #innovation #agility #AcceleratedTransformation at a #FieldService keynote. Looking forward to customer case studies #Maximize21

#AI and #IoT are part of the digital transformation journey for real life manufacturers, nice customer case study. Tangible use cases for current #FieldService & for the future of #service #Maximize21

A few quick notes from #Maximize21 1. Accelerated service transformation is here, 2. Helping customers become agile 3. The spotlight is on #Service 4. Tighter strategic partnership w/ #Salesforce

John Deere's self-driving tractor goes fully autonomous 🚜

Great to be in CA talking about #DX #digitaltransformation #IDCDirections Looking forward to meeting w/clients to chat about #service #fieldservice #servitization

Help support Blau-Gelbes-Kreuz Deutsch-Ukrainischer Verein e.V. by donating or retweeting. paypal.com/donate/?hosted… Glad to do a small part. #ServiceNowAR

Join me for today’s episode - Speaking of Service Ep #6, where I sit down with chris Wolff PTC to discuss how shifting service to a more remote model provides uptime and performance improvements for customers: ptc.com/speakingofserv…

Really good session w/ Tetra Pak around #servitization and #BehavioralChange look forward to hearing from them again next year #IFS_Unleashed

Level of effort is important in a customer's experience. What's your Customer Effort Score? #IDC_CX #CES #customerexperience bit.ly/3nwOHnh

East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX bit.ly/3MX7tP4

Check out our latest blog from Mickey North Rizza on customer journeys and #VoC blogs.idc.com/2023/05/12/are… #IDC_CX

The norm with standard service contracts is 2-3 visits, but the latest research is showing a major paradigm shift. Join me for episode 23 of #SpeakingofService where I sit down with Chris Wolff “Wolffie” to discuss the future of Service contracts: ptc.com/speakingofserv…