Plain is growing. We're looking for a freelance web designer who gets brand design, and a freelance content marketer to come and help us make sure everyone knows about Plain. Who should we talk to?

📣We’ve been working on a couple of things we’re really excited to share today. 1/ 🏷️We’re dropping our "beta" label 2/ ✈️ Plain x Airplane 3/ 🚄 Plain x Railway 4/ 🎬 Plain x Screen Studio 5/ 🤝 We have a new investor 🪡👇

So excited about plain.com — in-product, on-brand customer support. Like Stripe for payments, Knock.app for notifications, Clerk.dev for auth & profiles, Resend.com for email… The DX-led, API-first disruption is here.

Our week of product announcements continues. Today’s release is for the early birds 🐤, night owls 🦉 and new parents. We’re rolling out dark mode! 🌙 journal.plain.com/posts/2023-03-…

I’m super excited for this! 👀 It took some _very_ fancy eng work to make it this smooth. 🍦

It’s here 👀 🎉

On Monday the 26th of June, my friend and I set off from Manchester Aiport, flying with TUI to the Dominican Republic. Upon arrival my friend was accepted into the country, yet I was denied entry with no explanation.

We're celebrating a small but important milestone today: We've just crossed 20k customers helped via Plain 🎉🙏

These updates have been a long time coming and are easily the biggest changes since I joined Plain Now they're out in the wild y'all get to feel the time, care and effort the whole team put into these! ✨ Go take a look over plain.com

Today, we're launching our manifesto. Here's the foundation we're building Plain on. plain.com/manifesto

It's early access time! ✨ Go join the waitlist to try out Slack connect channels right in Plain

We've just launched a new careers page. Our goal is to build a small, high-quality and super fast-moving team. So this area is really important to us. plain.com/careers We had a lot of fun making this and went beyond the average careers page – below my favourite details

We just started recruiting for an unusual and incredibly exciting role at Plain: We're looking for a former (current?) support leader to come help build our go-to-market with me. We're seeing a lot of traction with fast-growing companies interested in adopting Plain.

🥁🥁🥁... It's launch day! 🚀

We're lucky to work with some of the best - companies that stay incredibly close to their customers and make support integral to their products. Here's why they love using Plain 👇.

The last couple of weeks have been busy. Here's everything we shipped at Plain: 📈 Released the beta of our Insights feature. You can now get analytics on your support volume, response times, and how your volume breaks down - like bug reports, feature requests, etc. 💬 More

Introducing our AI-powered Help Center 🚀 The best way for scaling B2B teams to do support, with: ✍️ A living knowledge base that turns support requests into new articles as you work ✨ An AI assistant trained on your content, answering instantly with easy escalation to your

Introducing: Sidekick. Your AI assistant for customer work. Fully aware of context, product knowledge and history. Draft replies, ask questions and find answers without ever leaving Plain or opening another tab.

When we started Plain, we built it API-first. At that point, we didn't know what it would enable, but it felt to us that there was a big opportunity. For the first few years, it didn't really work because it was missing a use case to make it valuable. Now, it's the reason we win