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This is an incredible demo. How much was Hollywood demo vs real? Who knows and it probably doesn't matter because this type of technology (and more) is clearly coming and coming soon it would seem. Increasingly, I think glasses might be the new smartphone. Maybe you'll have a

If you're in/around SF on June 13th, come join us for the AI in Product Demo Night Intercom HQ! Loads of fun, interesting people doing cool stuff gonna be there. Register here: lu.ma/8zn9me9e

We're likely on the cusp of autonomous AI Agents. You give these Agents a task, and they go do it for you e.g. book me + family a flight to x. In the request, you need to give the Agents the goal (book the flight) and guidance e.g. our budget is $, we think we can fit everything

We live in a golden age in tech for building a big career. People with less than ten years experience might not realise this because tech was low on deep innovation from 2013/14 until 2023. Different periods offer different opportunities. Young people who become fluent in

We made some TV ads! They're fun :) Better, Faster, Cheaper: Pick 3

As someone deeply thinking every day about building AI into messaging apps, this is a great read 🙂

A couple of months ago we started a new way for us to share our product thinking and latest product releases. We call it Built For You. The first one had over 5000 people tune in and they lit up the comments with so much energy. I loved it! On the 27th June we have our second

Customer Service is one of the first areas seeing huge disruption because of AI. But why? Why are LLMs good at support? And how are they getting better so fast? In this recent episode of Off Script, the brilliant Fergal Reid, head of AI here Intercom, breaks it all down and

How will AI change what we design? How will AI change the tools of design? In this excellent recent episode of *Off Script*, Emmet Connolly, our Head of Design Intercom, explores these topics and what it might mean for our future careers. If you work designing and building

Tomorrow we're announcing more big product updates to Intercom ! Gonna been fun 😊 Register here to see what we've been building: inter.com/bfy-sep

Do you like [ ] Party [ ] Talking to interesting people [ ] People who agree and disagree with you [ ] People who like party too Then this is for you ✅

In the early web days, every search engine looked the same. But they didn't work the same. Companies made all sorts of claims, but when it came to results, Google was clearly better. We are at the same point with AI Applications. AI Agents for Customer Service can look the