Achieving customer centricity at scale is nearly impossible without Artificial Intelligence. With AI, companies can analyze data faster, predict behavior, personalize interactions, and improve customer experience in ways that traditional methods can’t ow.ly/JLcB50X41mF

Discord is facing an extortion attempt following a significant data breach at one of its third-party customer service providers, Zendesk ow.ly/zSUJ50X9ZJH

77% of enterprises are prepared to invest in agentic AI within the year. With AI agents able to act autonomously, the stakes for adopting them securely and effectively are high ow.ly/VWUk50X7vnA

Loyalty is earned by a combination of factors, including price, quality, customer service, convenience, the economy and consumer trends. If any one of these goes sideways, consumers may jump ship ow.ly/ayNQ50X7VoQ

One leading energy company has successfully reduced its billing call volume by around 20% and shaved up to 60 seconds off customer authentication by integrating an AI voice assistant into its back-end call workflow ow.ly/m55250X7VuC

More than one-quarter of U.S. consumers said they can “no longer afford to be loyal” due to tariff-caused price hikes ow.ly/rkvO50X7VEc

77% of enterprises are prepared to invest in agentic AI within the year. This surge is driven by the dual pressures of rising customer expectations and the need for operational efficiency in a competitive market ow.ly/XetL50X7VHb

To drive customer loyalty today, it’s not about delivering the lowest price, but rather personalized moments that they won’t forget ow.ly/uk8J50X9pae

Customers want brands to meet them where they are, in real time, with made-for-them messaging that’s genuinely helpful given their unique context ow.ly/83N450Xa7cl

At the recent Execs In The Know Customer Response Summit, PTP and ASAPP offered practical guidance to help CX leaders design pilots that deliver real value. Spoiler alert: It’s not usually the technology that fails — it’s the strategy! ow.ly/NHpq50XfVaT

89% of business leaders believe customer loyalty has increased, while only 39% of consumers agree—highlighting a critical perception gap that could undermine company strategies ow.ly/Ivtg50Xa7cA

By combining artificial intelligence with customer service operations, these solutions transform call centers from cost-heavy departments into powerful engines of growth ow.ly/Q0uC50Xa7cZ

Most organizations are adopting a multichannel approach in their contact centers: More than 50% of respondents noted that they support social media, email, text, chat and voice ow.ly/HREo50Xa7es

At the recent Execs In The Know Customer Response Summit, PTP and ASAPP offered practical guidance to help CX leaders design pilots that deliver real value. Spoiler alert: It’s not usually the technology that fails — it’s the strategy! ow.ly/NHpq50XfVaT

Salesforce has unveiled an ambitious new goal: surpassing $60BN in annual revenue by fiscal year 2030 ow.ly/429A50Xf9lQ

People typically account for up to 80% of a contact center’s expenses. Global human contact center roles are predicted to grow from 15.3 million in 2025 to 16.8 million by 2029 ow.ly/zOfa50Xf9b1

At the recent Execs In The Know Customer Response Summit, PTP and ASAPP offered practical guidance to help CX leaders design pilots that deliver real value. Spoiler alert: It’s not usually the technology that fails — it’s the strategy! ow.ly/NHpq50XfVaT

From treating CX like support to ignoring quiet churn signals… these mistakes cost more than you think. Check out these 3 common CX mistake companies make (and how to fix them) ow.ly/3KgQ50Xf9el

Instead of measuring what went wrong, organizations can now anticipate where things will go wrong – and trigger the fix before unwanted impact takes hold. It’s not just a better way to manage experience; it’s a new strategic operating model entirely ow.ly/Y77550Xf9jE

PayPal shares rise 8% after OpenAI deal to become the first payments wallet in ChatGPT. PayPal users can purchase items through the AI platform, and its merchants can sell on it, with their inventory listed there ow.ly/8ggJ50XjjxW