Very thoughtful personal #piwow from Kirsty Shephard Guest was suffering from a terrible headache so she gave them some items to help ease it 💜 #teamashby #teamSMashby #momentsoftruth #ateamthatcare @kayleigh0488 @JohnSpe24834020 Mark Wanless Elaine Newbold simon ewins

A thank you and goodbye from guests who have stayed with us regularly over the past few years 💜 #teamashby #teamSMashby #reversepiwow #ateamthatcare @kayleigh0488 Kirsty Shephard @JohnSpe24834020 Sam Smeeth Budworth Myshell Mark Wanless Vicki tyson Elaine Newbold

Thanks Steve 😘

All hands on deck and we smashed it...even @kayleigh0488 hubby and kids helped out! That’s some serious dedication! 💜 #teamsmashby

‘Outstanding’ feedback for @JohnSpe24834020 and Adam 💜 #teamashby #teamSMashby #SummerofService #momentsoftruth #prideintheeast Mark Wanless Elaine Newbold @kayleigh0488 Kirsty Shephard Vicki tyson

Not even the flood could dampen this guests experience and there’s even mention for our newest recruit Ellie Dearden 💜 #teamashby #teamSMashby #prideintheeast #momentsoftruth #flairandformula Mark Wanless @kayleigh0488 @JohnSpe24834020 Kirsty Shephard Vicki tyson Elaine Newbold

Great welcome from Adam and a lovely gesture for the children from Jolita in Housekeeping 💜 #teamashby #teamsmashby #momentsoftruth #awarmwelcome #ateamwhocare Mark Wanless Vicki tyson @kayleigh0488 Kirsty Shephard @JohnSpe24834020

Excellent service recovery from Kirsty Shephard and Vicki tyson ensuring that even though they had an issue, our guests will leave happy! 💜 #teamashby #teamSMashby #ateamwhocare #prideintheeast #SummerOfService Mark Wanless Elaine Newbold @kayleigh0488 @JohnSpe24834020

Two lovely gestures from guests this morning! A personal thank you for Mandy for a clean room and tip for the whole team for a great stay 💜 #teamashby #teamSMashby #summerofservice #spreadthehappiness #prideintheeast Mark Wanless Elaine Newbold simon ewins

Wishing @ChantelFry3 a very happy birthday for today! #teamashby #teamSMashby

Some fantastic reviews coming through on Tripadvisor 💜 Kirsty Shephard @kayleigh0488 Vicki tyson @JohnSpe24834020 Sam Smeeth Budworth Myshell @ChantelFry3 Elaine Newbold #teamashby #teamSMashby #summerofservice #momentsoftruth

Flying start to P7 with amazing feedback and examples service recovery. Special mention to Ellie who’s smashed her first full week of solo shifts! 💜 #teamashby #teamSMashby #summerofservice @kayleigh0488 @JohnSpe24834020 Kirsty Shephard ABBY KENINGALE

Well done to our Mandy for not only being our P6 HK superhero, but for also getting a name mention on Clarabridge this week! 💜 #teamashby #teamSMashby #HKsuperhero #acleanroom Vicki tyson Sam Smeeth Budworth Myshell @ChantelFry3 ABBY KENINGALE Jason Fellows Mark Wanless

Huge thanks to Gordon from PI Hinckley who came over yesterday and helped us with some maintenance bits and got 2 rooms back on sale....you’re our hero! 😁💜 nicola duckham Mark Wanless

5 🌟 review and a mention for Ellie 💜🙌🏻 #teamashby #teamSMashby ABBY KENINGALE @kayleigh0488 Kirsty Shephard @JohnSpe24834020 Vicki tyson

We ended housekeeping appreciation week on a high with cakes and awards 🏆 massive thank you to everyone Premier Inn Ashby ... and a huge well done to Tilly for winning the ‘super housekeeping award’ for going above and beyond 💜 #housekeepingappreciationweek ABBY KENINGALE

Birthday #piwow from @kayleigh0488 🎁 🎂💜 #teamashby #teamSMashby Kirsty Shephard @JohnSpe24834020 Jason Fellows Mark Wanless

Fantastic review of excellent service from @kayleigh0488 and Adam 🙌🏻💜 #teamashby @teamSMashby Kirsty Shephard @JohnSpe24834020 Jason Fellows Mark Wanless

Happy 30th birthday to @kayleigh0488 🎁 🍰 hope you have an amazing day! #teamashby #teamSMashby

Massive happy birthday to Adam 37 years young! 🎂 Hope you have a great day Adam 😁😁