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This week, we took part in a lunchtime training session to mark national #DeafAwarenessWeek. We heard stories of lived experience from Deaf people, discussed ways to communicate with a Deaf person and learned some basic British Sign Language.

Our latest published cases include upheld decisions where we found failings in: - the care and treatment provided by NHS Trusts following a surgery - the way UK Visas and Immigration responded to an error. View our latest casework decisions: orlo.uk/KNnGW

Showcase how your organisation welcomes and learns from complaints by using the Complaint Standards. Let's work together to #MakeComplaintsCount! orlo.uk/D1odL

Don't forget to sign-up for email updates, quarterly newsletters and our Prioritising Patient Safety blog. Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox. For more info and to subscribe visit: orlo.uk/fbcwK

"They talk to the person with them. They ignore them as an individual. They don't listen to them." Lisa Cowley, CEO of Beacon 4 blind 👨‍🦯👩‍🦯 joins us on our podcast to discuss the biggest barriers people with sight loss face when accessing public services. 🎧 : orlo.uk/jm91f

Our quick guide to the complaint process makes it easy to share clear information on: - how to raise a complaint - where to find help, advice, and support. Find out more: orlo.uk/MbDqh #MakeComplaintsCount

Our step-by-step guides explain what happens when we first receive your complaint, how we decide if we can investigate it and what to expect if we do. Find out more: orlo.uk/DpKaU #Complaints #NHSComplaints

New from NHS England, a framework to tackle patient safety healthcare inequalities through 5 key principles: england.nhs.uk/patient-safety…

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/sEi9P #FeedbackFriday

Good care? Bad care? Help your NHS understand what’s working and what’s not when it comes to local services by sharing your feedback confidentially. This Mental Health Awareness Week, have your say bit.ly/2t8K2IJ

Our CEO Rebecca Hilsenrath joined OmbudsmanAssociation's podcast to discuss leadership, listening, and learning from mistakes around mental health. Listen now 👇 #MentalHealthAwarenessWeek

In our latest podcast, Beacon 4 blind 👨‍🦯👩‍🦯 charity CEO Lisa Cowley discusses: - taking part in our Complaint Champions workshop - barriers people with sight loss face when they use public services - how complaints can help improve services. 🎧 Listen now: orlo.uk/5PrRy

Do you want better NHS services in your area? Whether you want to see improvements to the food in hospitals or a change opening hours, your feedback can improve care in your local services. Share your experience today - healthwatch.co.uk/have-your-say

Showcase how your organisation welcomes and learns from complaints by using the Complaint Standards. Let's work together to #MakeComplaintsCount! orlo.uk/GKUPq

The findings from our investigations can help the #NHS and #Government bodies drive improvements in public services and #MakeComplaintsCount. 🔎 Browse and search our latest published casework decisions: Find out more: orlo.uk/36BGY

We wanted to share some top tips on how to make a complaint to the NHS in England: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible For more top tips, visit our website: orlo.uk/RcTo0

Really interesting to take part in Cygnet's mental health care conference in Salford today. We shared insights from our report about making discharge from mental health care safe and patient centred. You can read the report on our website: lnkd.in/ghYEHxPt

Join our mission to #MakeComplaintsCount! We’re asking organisations across NHS England and UK Central Government organisations to share how the Complaint Standards have helped them improve complaint handling. Read our blog to get involved: orlo.uk/pN1ka

Don't forget to sign-up for email updates, quarterly newsletters and our Prioritising Patient Safety blog. Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox. For more info and to subscribe visit: orlo.uk/k8gnI

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/idM50 #FeedbackFriday