Are you ready for the future of #ITSM? The 2025 Gartner® Market Guide for ITSM platforms highlights key trends: AI, Automation, and Enterprise Service Management. Stay ahead and choose the right ITSM solution for your team: otrs.com/blog/itsm/gart… #AI #ESM

The 2025 Gartner® Market Guide for #ITSM Platforms is now available! Gain valuable insights into key trends shaping IT service management, from enterprise service management to AI-driven automation. Get your free copy now! info.otrs.com/garter-market-…

Last call! Register now: info.easyvista.com/webinar-stream… #ITSupport #ServiceDesk #Automation

📊 69% of IT teams already report better performance thanks to #AI. Time savings, improved customer satisfaction, and reduced workload are just some of the key benefits. Learn more about the impact of #AI in #ITSM in our post: otrs.com/blog/ai-ml/ai-… #DigitalTransformation

🚨 IT service teams, we asked: What’s your biggest challenge in #CustomerService? 50% said customer dissatisfaction. But what’s behind it? Slow processes? Manual workloads? Missed expectations? #AI can help tackle these challenges. Read the post! otrs.com/blog/ai-ml/ai-…

🔐 #WorldPasswordDay Strong passwords help, but not enough. It takes 277 days to contain a breach, often due to stolen credentials. ⚡ Stay ready with STORM by OTRS: ✔️ Secure communication ✔️ Automated workflows ✔️ Fast incident response Learn more: bit.ly/3EyCoQy

Don't wait for a breach to act. Organizations without an Incident Response Plan face longer downtimes and higher costs. Read our post on building an effective, ITIL-compliant IRP—before you need it. 👉 otrs.com/blog/security-… #CyberSecurity #IncidentResponse #ITSecurity

🎯 Too many tools. Too many clicks. Not enough time. Discover how OTRS + EV Reach simplifies help desk operations in our latest webinar replay! 💻 Watch now info.easyvista.com/webinar-stream… #HelpDesk #ITSupport

Are you still using the ((OTRS)) Community Edition? Without updates, official support, or security patches, it poses increasing challenges for IT teams. Learn why many organizations are making the switch: bit.ly/42OBDw1 #OTRSCommunityEdition #ITSM

O que torna a gestão de serviços realmente eficaz? Vitor Duarte, Gerente de Vendas do OTRS Group no Brasil, compartilha as 10 melhores práticas para transformar operações de serviço em um diferencial estratégico. 👉 Leia na ClienteSA . portal.clientesa.com.br/as-melhores-pr… #ITSM

#NIS2 compliance is complex. Manual processes leave too much room for error. To stay ahead, IT departments need a solution that ensures accuracy, speed, and audit-readiness. Learn how STORM helps strengthen your compliance strategy: otrs.com/blog/security-… #Cybersecurity

Disconnected tools cause delays and frustration. OTRS unifies customer communication, syncs with your CRM/ERP, and automates workflows from first contact to resolution. Explore our solutions: otrs.com/otrs-software-… #WorkflowAutomation #CustomerExperience #CustomerService

Still using #OTRSCommunityEdition? It might be time to rethink. Discover how easy it is to migrate to the managed OTRS version, with full data transfer, integration support, advanced features, and regular security updates. otrs.com/blog/otrs-comm… #ITSM

OTRS will participate in #IDET2025 in Brno, from May 28 to 30. Our team will be available at Stand #70 to discuss advanced security solutions. We look forward to connecting with you there. Learn more: bvv.cz/en/idet #DefenceTech

One incident can disrupt your entire business. Learn how a strong #IncidentResponse strategy can minimize risks, ensure compliance, and protect your operations. 📖 Read more: otrs.com/blog/security-… #ITSecurity #ITSM

Every second counts during a security incident. Is your team ready? STORM delivers fast, coordinated, compliant incident response with: ✅ Proven workflows ✅ Seamless team collaboration ✅ Secure, audit-ready docs Learn more: otrs.com/otrs-software-… #IncidentResponse

📅 #IDET2025 is approaching! Visit OTRS at Stand 70 to explore how our solutions support the defence and security sectors. We look forward to meeting you! bvv.cz/en/idet #DefenceInnovation #CyberSecurity

Risk is inevitable. Unmanaged, it threatens your IT services and business stability. But how do you identify, assess, and act on risks before they escalate? Learn how OTRS helps IT teams track, assess and act on risks with ease. otrs.com/blog/security-… #RiskManagement

Cyber threats are rising. But is your organization truly prepared? Leadership, strategy, and the right tools are now essential for cybersecurity. Discover the 5 IT security priorities for 2025 – and how your team can adapt. otrs.com/blog/security-… #CyberSecurity #ITSM

We’re thrilled to announce that OTRS will be at the 37th #FIRSTCON25 in Copenhagen, June 22–27! Meet us at Table 8 and discover how our solutions support security teams in responding effectively to incidents. first.org/conference/202… FIRST.org