Handling High-Pressure Situations Ep. 617 clip featuring Hayleigh, a 911 professional with NWECC, TX. #firstresponders #podcast #dispatch #story

The Challenges of Becoming a Dispatcher: "Becoming and learning how to be a dispatcher was probably one of the hardest things I've ever done career-wise, probably my entire life." Notable Quotes from Ep. 616 featuring Sydney, a 911 professional with NWECC, TX. #dispatch

From new furniture to new computers (and even a few surprises our team doesn’t even know about yet), our center is getting a major upgrade! The big reveal is coming soon! When moments matter, we’ll be here when you call!

Each month, our center provides performance data to each of our partner agencies and the public. Why? 1) it ensures equity among partners , and 2) It provides a mechanism of transparency and accountability. When moments matter, we'll be here when you call. #WhenMomentsMatter

After three weeks of upgrades, our team is back in our home center! This center expands our capabilities by 100%, enabling us to grow alongside our communities. We’re excited about the next chapter in our center’s story! #WhenMomentsMatter

Each month, our center provides performance data to each of our partner agencies and the public. This is important to us because it ensures equity among partners and provides a mechanism of transparency and accountability. Thank you for your partnership! #WhenMomentsMatter

#WhenMomentsMatter – Recently, ECC Supervisor Gonzales received a call about a theft in progress in one of our partner communities. These often stressful calls can result in significant confusion if not handled properly, but fortunately for the caller, our NWECC team was ready!

#LWPDAlert - PUBLIC ASSISTANCE REQUESTED Detectives and animal control officers are investigating a dog bite that occurred on Wednesday night at Dakota Dog Park (3217 Dakota Trail). The Northwest Emergency Communications Center (NWECC) received a 911 call from the

Our center was recently featured in the fall issue of the Lake Worth Community Guide. The article takes a dive into our recent CALEA accreditation and details how it strengthens safety and service in Northwest Tarrant County. 🔗: issuu.com/murraymediapub…

On Tuesday, CALEA Regional Program Manager Randy Scott officially presented us with our public safety communications accreditation certificate. Thank you to everyone who worked hard to make this a reality! When honest matter, we’ll be here when you call! #WhenMomentsMatter

We had a great time at the City of Saginaw’s Trunk or Treat event last night! It’s was busy - with more than 1,500 kids in attendance! Thank you to Nicole, Marley, and Melanie for representing us. When moments matter, we’ll be here when you call! #WhenMomentsMatter 🎃

After a lot of prayer and consultation with my wife and family, I have decided to retire effective January 30, 2025. What an honor it is to be tired from the work you once prayed for.

Each month, our center provides performance data to each of our partner agencies and the public. T1) it ensures equity among partners by using data as proof of the fair delivery of service, and 2) It provides a mechanism of transparency and accountability.f #WhenMomentsMatter

#WhenMomentsMatter – Recently, ECC Supervisor Watson received a non-emergency call from a community member who observed something suspicious. As community members ourselves, we appreciate it when fellow neighbors keep an eye out for suspicious activity! #WhenMomentsMatter

Please join us in congratulating Robin Ford as this year's Telecommunicator of the Year. Also honored were Nicole Gonzales, Marley Taylor, and JoLynn Chisholm who were recognized with Chief's coins for their collective effort to go above and beyond this year. #WhenMomentsMatter

Training Opportunity // APCO International Communications Training Officer (CTO) course in Lake Worth Feb. 24-26, 2026 in Lake Worth, TX. Seating is limited, so if you're interested we recommend reserving your spot today. Learn more or sign up here: apcointl.org/courses/commun…

Heads up TX! Confidence is increasing in the potential for a significant intrusion of Arctic air and wintry precipitation toward the end of the week. Monitor the forecast closely and start thinking about how you can Protect the 4 P's: People, Pets, Pipes, and Plants. #txwx #dfwwx