🧵 /1 Reporting and feedback
The platform procured from Induction Healthcare Group has an inbuilt reporting tool that includes an end-of-call survey. Around 160k responses have been collected to date. #NearMe

🧵/2 Reporting and feedback
The tool also allows demographic data to be collected. This important functionality allows analysis to inform the Equality Impact Assessment. So far use has been in line with census data. We developed this with support from Technology Enabled Care Cymru 🙏
#NearMe

🧵 /3 Reporting and feedback
Feedback consistently shows high levels of satisfaction with 97% of respondents stating they would use #NearMe again and 92% of respondents stating they were either happy or very happy with the video call.🙋‍♀️😀
#NearMe

🧵/4 Reporting and feedback
Disadvantages of video calling were reported at a much lower level. The biggest disadvantages reported were due to poor internet and poor audio and video quality.☹️ This is why Community Hubs are an important part of the plan ALISS #NearMe

🧵 /5 Reporting and feedback
When asked to select benefits avoiding travel (82%) and saving time (77%) were the most selected.

'Excellent service, I find it uplifting that the NHS is embracing technology so effectively.'
#NearMe

🧵/6 Reporting and feedback
The benefits of reducing infection risk decreased during the data collection period between 2021 and 2023. Nevertheless, infection risks have not gone away. Colds, flu, norovirus, and COVID-19 are still prevalent and can spread quickly.
#NearMe

🧵 /7 Reporting and feedback
On average, a round trip of 43 patient miles saved totalling 70million #NearMe

TEC Scotland DigiHealthCareScot reformscotland Centre for Sustainable Delivery Realistic Medicine Futurescot Digital Health & Care Innovation Centre (DHI) Prof Sir Gregor Smith Caroline Lamb Michael Matheson MSP Maree Todd