Freedom Day is a reminder that when we work together, we can achieve the impossible and make life better for everyone. At the NFO, we invite you to work with us to ensure that all South Africans can be free from the threat of fraud and scams. Learn more here:

Today is Workers’ Day – an opportunity to reflect on the contributions made to the growth of our country by workers in every industry. If you have the day off, enjoy the rest – and if you have to work, we thank you for your service. To learn more, click here:

Talk to your broker or insurer before you decide to stop paying your insurance premiums – they may be able to find a way to help you manage your costs. That way, you can ensure you’re still covered. To learn more, click here: nfosa.co.za/the-high-cost-…

If you miss a premium payment on an insurance policy for any reason, you’ll almost certainly find that you’re without cover should the worst happen. Our advice: don’t take chances with the things that mean the most to you. Learn more here: nfosa.co.za/the-high-cost-….

💭 Myth: If I’m medically boarded by my employer, my disability insurance cover must be paid. 📢 Fact: Disability assessment for insurance claims is not a medical decision or linked to being medically boarded. Instead, it depends on the terms of your insurance. Always check your

The NFO can investigate your complaint, free of charge. Our process is fair and informal, and you don’t need a lawyer. Learn more in our latest press release: nfosa.co.za/medical-report…. #WorkersMonth #NFOComplaintResolution

Purchasing items on credit can help you get what you want sooner – but it can also result in harassment by debt collectors acting on behalf of your credit provider. If you have been unfairly targeted, we can help. Learn more here: nfosa.co.za/credit/.

If you are doing your part by paying but your non-bank credit provider is not updating your balance, or your payments are not reflecting on your statements, we may be able to help, for FREE. Learn more: nfosa.co.za/credit/.

Youth Day is an important reminder of the power and potential of our young people to effect positive change. As the NFO, we’re here to help them by providing free, fair and impartial dispute resolution services if they have complaints about a financial services provider. Learn

Our 2024 Annual Report contains details of our achievements over the last calendar year, as well as key learnings and case studies showing how we resolve disputes. Download it here: nfosa.co.za/nfo-recovers-a….

Each of the four Divisions that make up the NFO had an extremely successful first year, dealing with thousands of complaints and recovering millions of Rand for consumers. Read the full Annual Report here: nfosa.co.za/nforecovers-a-….

The NFO is committed to meeting the needs of vulnerable consumers e.g., people with an annual income of <R80K who accounted for just under 50% of all complaints, or the 267 complainants aged 65+. Learn more: nfosa.co.za/thousands-of-f….

The NFO’s 2024 Annual Report contains a number of case studies that illustrate the kind of complaints the Ombud deals with, the way these are approached by adjudicators, and the kinds of outcomes that may be reached. One of the most interesting of these concerned a complaint

Reckless or negligent? The difference is important. In this interesting case study from the NFO’s 2024 Annual Report, the Non-life Insurance Division found in favour of a complainant whose car had been hijacked. The insurance company had originally rejected his claim on the

At the NFO, we believe that giving back to our community is not just a responsibility; it’s a privilege! Read more here: nfosa.co.za/the-nfo-is-tas….

As we mark the occasion of Nelson Mandela Day, we’d like to thank Givers Gift Roodepoort, WhereRainbowsMeet, Words of Motion and Marilyn Franklin for giving us the opportunity to contribute to their work, and our friends at Oryx Energies, Black Ignition and Creative Crew for

The Credit Division of the NFO is mandated to resolve complaints about non-bank credit providers, and the case studies in the 2024 Annual Report reveal the wide range of issues they are called to adjudicate. Read the case studies here: nfosa.co.za/case-studies-h….

The rapid rises in uptake and default rates on credit products are concerning to the NFO’s Credit Division in light of the TransUnion Q1 2025 Report into credit as a survival mechanism. Learn more here: nfosa.co.za/rising-credit-….

Being smart with your money means choosing insurance providers and products that will help you take care of your loved ones after you’ve passed on. That’s true peace of mind. To be a smarter life insurance customer, visit nfosa.co.za/life-insurance…. #MoneySmartWeek2025 #NFO

Being smart about non-life insurance provides reassurance should the worst happen, and helps you build the foundation for future prosperity and resilience. Don’t leave it to chance – protect what matters most. For tips on being smarter with your non-life insurance, visit