You believe you’re doing a great job – but do your clients agree? My Customer Lens | always-on client listening CEO Paul Roberts says anticipating customer experience can help you stay ahead of the pack. It is vital to respond quickly & effectively to dissatisfaction 👇 techblast.co.uk/opinion/you-be…

According to LexisNexis, 79% of #lawfirms are worried about client retention. Read my LinkedIn article for ideas on how to write the business case for #customerexperience #clientlistening linkedin.com/pulse/write-bu…

Looking forward to a great day at #LegalMgmt23 If you’re hear, come say hello, enter our prize draw and pick up some Tunnock’s chocolates! #JoinTheAlternative

Productively Unproductive marketoonist.com/2023/09/produc… Looks like I was ahead of the curve leaving slack last year...

Thought provoking opening keynote from Sarah Walker-Smith at #LegalMgmt23 looking at trends firms are facing, including blurred boundaries, cooperation and ruthless client focus #JoinTheAlternative Alternative Events

Duncan Jackson from Buckles sharing a great perspective on the need for greater commerciality and shifting the mindset from being a lawyer to being in the business of law #LegalMgmt23 #JoinTheAlternative

“We’re on the cusp of the revolution about how we utilise human talent in business” - attention grabbing opening from Blaire Palmer at #LegalMgmt23 #JoinTheAlternative

“Leaders need to listen, really hard. Not to find the flaws in the other persons argument. Listen so hard that YOU might change YOUR mind”! So many great quotes in this talk from Blaire Palmer #LegalMgmt23 #JoinTheAlternative

Check out the latest article in Paul's newsletter: Using AI to measure your brand promises linkedin.com/pulse/using-ai… via LinkedIn #lawfirms #AI #brand #clientlistening

We're looking forward to being part of the Briefinglegal #BriefingMBD23 Conference next week, with Paul Roberts facilitating several conversations with #BD and #Marketing leaders. #lawfirmmarketing #clientlistening

Looking forward to a great day of conversation, collaboration and inspiration at the Marketing & BD Leaders Conference in London #BriefingMBD23 #ListenDifferently My Customer Lens | always-on client listening

Congratulations to Wolferstans LLP @wolferstans - winners of Excellence in Client Care!  👏👏👏 #LNawards23 ReviewSolicitors

How do you unify the voice of your clients and create a harmonious orchestra 🎶 rather than a lone violin? 🎻 Find out in this week's newsletter 👇 linkedin.com/pulse/unify-yo… #ClientListening #ListenDifferently

My final LinkedIn newsletter of 2023: 7 ways your customers see you’re not listening Starting this newsletter has been a fun way to organise my thoughts & learn from others linkedin.com/pulse/7-ways-y… #clientlistening #clientexperience #professionalservices

As you evolve your #clientlistening keep Mark Twain in mind. “It’s not what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so”. If you’re hearing “but I know my clients” then this one’s for you 👇 linkedin.com/pulse/its-what…

Your clients don't want to be researched or measured, they want to feel heard. This week's newsletter looks at how fwd-looking firms are embracing always-on #clientlistening to discover all the signals being shared by their clients & prospects. #cx linkedin.com/posts/paul-j-r…

My Customer Lens | always-on client listening Well done MyCustomerLens, you've been voted among the UK's MarTech 50! See the ranking - supported by Tyto - in full: businesscloud.co.uk/martech-50-uks…

Check out Paul latest newsletter article: Discovering new insights that win more bids linkedin.com/pulse/discover… #bd #b2b #clientlistening #businesdevelopment #lawfirmmarketing

How client-centric is your #lawfirm's #clientlistening programme? Would prospective clients be impressed if you outlined your feedback process in your pitch documents? It's not done, but why not? Have a read of this week's newsletter 👇 linkedin.com/pulse/client-c… My Customer Lens | always-on client listening

Finalists for the LawNet Awards 2024 Excellence in Client Care category, generously sponsored by Moneypenny are Bell Lamb & Joynson Solicitors Farnfields Solicitors Protopapas LLP Tozers LLP #LNconf24 Bell Lamb & Joynson Solicitors Farnfields Solicitors Tozers