MyCustomer (@mycustomer) 's Twitter Profile
MyCustomer

@mycustomer

The world's leading resource for customer experience and service professionals

ID: 18685602

linkhttps://www.mycustomer.com/ calendar_today06-01-2009 17:35:22

39,39K Tweet

12,12K Followers

5,5K Following

MyCustomer (@mycustomer) 's Twitter Profile Photo

๐ŸŽ™๏ธ Listen or read our latest podcast now! ๐ŸŽ™๏ธ From video conferencing to CX excellence: Zoom's EMEA CX SE Leader ow.ly/MWjF50Q9MP2 #AI #CCTR #contactcentre #contactcenter #customerservice #customerexperience #custexp #CX

๐ŸŽ™๏ธ Listen or read our latest podcast now! ๐ŸŽ™๏ธ

From video conferencing to CX excellence: Zoom's EMEA CX SE Leader

ow.ly/MWjF50Q9MP2

#AI #CCTR #contactcentre #contactcenter #customerservice #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Gearing up for Black Friday? Kate Nowrouzi is here to help โ€“ providing expert advice on maximising your customer service strategy during this hectic period. ow.ly/1oQB50Q9MRM #cxmanagement #ecommerce #customerexperience #custexp #CX

Gearing up for Black Friday? Kate Nowrouzi is here to help โ€“ providing expert advice on maximising your customer service strategy during this hectic period.

ow.ly/1oQB50Q9MRM

#cxmanagement #ecommerce #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

One size fits none Online sizing technology is not fit for purpose - forcing UK shoppers into a laborious returns process. Digital retailers must act fast or risk losing customers to brick-and-mortar stores. ow.ly/B47v50P60UC #onlineshopping #customerexperience #CX

One size fits none

Online sizing technology is not fit for purpose - forcing UK shoppers into a laborious returns process.

Digital retailers must act fast or risk losing customers to brick-and-mortar stores.

ow.ly/B47v50P60UC

#onlineshopping #customerexperience #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Three ways that the value of your customer base can be misleading ow.ly/bayE50Q7Oht #datamanagement #datadrivenmarketing #customerexperience #custexp #CX

Three ways that the value of your customer base can be misleading

ow.ly/bayE50Q7Oht

#datamanagement #datadrivenmarketing #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

CX and marketing should join forces to realise the full potential of AI ow.ly/8aPb50QagXK #AI #artificialintelligence #personalisation #cxmanagement

CX and marketing should join forces to realise the full potential of AI

ow.ly/8aPb50QagXK

#AI #artificialintelligence #personalisation #cxmanagement
MyCustomer (@mycustomer) 's Twitter Profile Photo

Happy Forgetmas! Will this festive period be another one to forget for retailers? ow.ly/PMP150QaFxe #cxmanagement #customerexperience #custexp #CX

Happy Forgetmas! Will this festive period be another one to forget for retailers?

ow.ly/PMP150QaFxe

#cxmanagement #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

"Where we're seeing a lot of success is where the AI is able to tap into your knowledge and feed the agent with information that's relevant to what's being discussed in real-time" ๐ŸŽ™๏ธ Listen or read our latest podcast! ๐ŸŽ™๏ธ ow.ly/MWjF50Q9MP2 #AI #CCTR #contactcentre

"Where we're seeing a lot of success is where the AI is able to tap into your knowledge and feed the agent with information that's relevant to what's being discussed in real-time"

๐ŸŽ™๏ธ Listen or read our latest podcast! ๐ŸŽ™๏ธ

ow.ly/MWjF50Q9MP2

#AI #CCTR #contactcentre
MyCustomer (@mycustomer) 's Twitter Profile Photo

Donโ€™t be scared of AI; be scared of missing out on AI. Einat Weiss, CMO of NICE, discusses AIโ€™s ability to enhance customer experience through hyper-personalisation. ow.ly/8aPb50QagXK #AI #artificialintelligence #personalisation #cxmanagement

Donโ€™t be scared of AI; be scared of missing out on AI. Einat Weiss, CMO of NICE, discusses AIโ€™s ability to enhance customer experience through hyper-personalisation.

ow.ly/8aPb50QagXK

#AI #artificialintelligence #personalisation #cxmanagement
MyCustomer (@mycustomer) 's Twitter Profile Photo

Miika Mรคkitalo, the CEO of HappyOrNot, delves into the backstory of the four distinctive smiley-faced buttons and explores the role of data in staying ahead of the curve. ow.ly/5x2P50Q9jmf #customermetrics #customerreviews #datamanagement #customerexperience #custexp #CX

Miika Mรคkitalo, the CEO of HappyOrNot, delves into the backstory of the four distinctive smiley-faced buttons and explores the role of data in staying ahead of the curve.

ow.ly/5x2P50Q9jmf

#customermetrics #customerreviews #datamanagement #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Gearing up for Black Friday? Kate Nowrouzi is here to help. ow.ly/1oQB50Q9MRM #cxmanagement #ecommerce #customerexperience #custexp #CX

Gearing up for Black Friday? Kate Nowrouzi is here to help.

ow.ly/1oQB50Q9MRM

#cxmanagement #ecommerce #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

The future of Women in CX Clare Muscutt, CEO of Women in CX, discusses the community's growth, challenges conventional CX norms, and reveals plans for the future. ow.ly/2LJ850QaVBY #collaboration #culture #communities #customerexperience #custexp #CX

The future of Women in CX

Clare Muscutt, CEO of Women in CX, discusses the community's growth, challenges conventional CX norms, and reveals plans for the future. 

ow.ly/2LJ850QaVBY

#collaboration #culture #communities #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Hannah Grap unwraps Sitecoreโ€™s latest research findings to discover how much the British public plans to spend on Christmas this year โ€“ with the results making grim reading for retailers. ow.ly/PMP150QaFxe #cxmanagement #customerexperience #custexp #CX

Hannah Grap unwraps Sitecoreโ€™s latest research findings to discover how much the British public plans to spend on Christmas this year โ€“ with the results making grim reading for retailers.

ow.ly/PMP150QaFxe

#cxmanagement #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

How will AI shape your CX programme? Tune in live on the 28th of November (2 PM GMT) to join the discussion and get your questions answered by the experts. ow.ly/bRGL50Q8FmT #CCTR #contactcentre #customerservice #customerexperience #custexp #CX

How will AI shape your CX programme?

Tune in live on the 28th of November (2 PM GMT) to join the discussion and get your questions answered by the experts.

ow.ly/bRGL50Q8FmT

#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Kate Nowrouzi discusses how to maximise your customer service strategy this Cyber Monday. ow.ly/xIP250Qbr8V #cxmanagement #ecommerce #customerexperience #custexp #CX

Kate Nowrouzi discusses how to maximise your customer service strategy this Cyber Monday.

ow.ly/xIP250Qbr8V

#cxmanagement #ecommerce #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

How will AI shape your CX programme? Tune in live tomorrow (2 PM GMT) to join the discussion and get your questions answered by the experts. ow.ly/bRGL50Q8FmT #CCTR #contactcentre #customerservice #customerexperience #custexp #CX

How will AI shape your CX programme?

Tune in live tomorrow (2 PM GMT) to join the discussion and get your questions answered by the experts.

ow.ly/bRGL50Q8FmT

#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

๐ŸŽ™๏ธ Listen or read our podcast today!๐ŸŽ™๏ธ Iqbal Javaid discusses Zoom's journey from a video conferencing giant to a comprehensive customer experience solution. ow.ly/MWjF50Q9MP2 #AI #CCTR #contactcentre

๐ŸŽ™๏ธ Listen or read our podcast today!๐ŸŽ™๏ธ

Iqbal Javaid discusses Zoom's journey from a video conferencing giant to a comprehensive customer experience solution.

ow.ly/MWjF50Q9MP2

#AI #CCTR #contactcentre
MyCustomer (@mycustomer) 's Twitter Profile Photo

Beyond customer-centric culture: The expansive role of CX teams ow.ly/fEPz50QbSMJ #customercentricity #cxmanagement #customerexperience #custexp #CX

Beyond customer-centric culture: The expansive role of CX teams

ow.ly/fEPz50QbSMJ

#customercentricity #cxmanagement #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

Last chance to sign up for today's webinar with Ed Creasy and Adrina Swinscoe. Tune in live at 2pm GMT to join the discussion and get your questions answered by the experts. ow.ly/bRGL50Q8FmT #CCTR #contactcentre #customerservice #customerexperience #custexp #CX

Last chance to sign up for today's webinar with Ed Creasy and Adrina Swinscoe.

Tune in live at 2pm GMT  to join the discussion and get your questions answered by the experts. 

ow.ly/bRGL50Q8FmT

#CCTR #contactcentre #customerservice #customerexperience #custexp #CX
MyCustomer (@mycustomer) 's Twitter Profile Photo

"It's not just the ability to speak or write like a human. There's the ability to understand things that were incredibly difficult for computers to understand in the past" Cognigy's CEO discusses the impact of #generativeAI ow.ly/kbx550QbWir #chatbots #customerexperience

"It's not just the ability to speak or write like a human. There's the ability to understand things that were incredibly difficult for computers to understand in the past"

Cognigy's CEO discusses the impact of #generativeAI

ow.ly/kbx550QbWir

#chatbots #customerexperience
MyCustomer (@mycustomer) 's Twitter Profile Photo

๐ŸŽ… How to prevent this Christmas from becoming another Forgetmas for retailers! ๐ŸŽ„ ow.ly/PMP150QaFxe #cxmanagement #customerexperience #custexp #CX

๐ŸŽ… How to prevent this Christmas from becoming another Forgetmas for retailers! ๐ŸŽ„

ow.ly/PMP150QaFxe

#cxmanagement #customerexperience #custexp #CX