This is excellent! Regret can be a motivator, a helpful reflection and can help move forward in the most authentic way. #regretisok #lookbacktomoveforward

There a few networking events that I recommend to new connections. One of which is LatteandLive . If you are a small business in need of a supportive membership with #networking, learning and collaboration... This is it! #SmallBusiness

#latteandlive is doing a fantastic challenge to get people using Twitter. If you want to join in follow the hashtag. #twitterchallenge LatteandLive

You want to prevent unnecessary conflict? Start with tackling gossip in the workplace. Check out this article for more information: mosaicmediation.co.uk/blog/he-said-s…

Congratulations @thecleanishlife for winning the prize day yesterday from #latteandlive! Anyone wanting to get more proficient at Twitter check out this week's challenge from LatteandLive

If you feel like you can't speak up or that you get ignored this course may be for you. The 'Kindly Speak Up' online self-study course can be done in 20 minutes per module. Learn to be #assertive and #confident and #kind mosaicmediation.vipmembervault.com/products/cours…

It will be interesting to see the most common topic of difficult - but essential - conversations that take place in 2021 with #employees . #furlough return? Redundancy consultations? Reasonable adjustments? Virtual #workplacebullying?

A new year begins. Time to keep HOPE alive. Organisations may need to make more tough decisions, have more essential conversations and ensure they can maintain effective communication about changes and concerns. #employeerelations #communication

Did you make a New Year's #resolution? How likely do you think it is that you will stick to it? This article shares why some resolutions are successful while others aren't.. mosaicmediation.co.uk/blog/resolutio… #NewYearsResolutions #conflictresolution #employeerelations

In my job my main point of contact is #HR . So, though I do conflict coaching for managers and team leaders, I also offer it to people in HR - those who need a confidential space to talk through situations they are supporting or involved with. #conflict

#wednesdaywisdom Decide on a phrase or action to have 'up your sleeve'. Then, you don't have to think of something on the spot when you are in the midst of a confrontation or an emotional situation. #conflictmanagement

Starting a sentence with 'You are...' (unless followed by a true and kind compliment) is likely to escalate a tricky situation. People don't like to be told who they are. If you talk about your experience of their #behaviour, the reaction = less negative. #wednesdaythoughts

Why does this happen? Because even though we try not to assume, it is natural to expect someone to behave 'as we would'. It then feels frustrating or unsettling if the communication just isn't working. #communicationskills #makingassumptions

Getting perspective is not either seeing 'the bigger picture' or introspective self-reflection. It is having the balance of both: zooming in and zooming out. Gain the benefit of clarity - about your thoughts and seeing the wider impact. #perspective #peopleskills

I love receiving 'Happy Mail' from the fabulous LatteandLive . They are certainly a networking community with a difference! #latteandlive #networkingthatworks

How do managers give feedback to encourage growth and development in their team, without the person feeling 'attacked'? It all comes down to having advanced people skills and communication skills. #thepeoplemanager #communicationskills

The worst thing you can do is think that you know enough about life, relationships and communication. Never stop learning! What's your top tip? #communicationskills #selfdevelopment

There are some very heated discussions going on right now. Lots of differences of opinions. So, do you avoid the 'hot button' topics or tackle them? Here, I discuss why and how to ensure the conversation goes well. mosaicmediation.co.uk/blog/not-agree… #timetotalk #leadwithcuriosity

As a #mediator I have seen the impact of people not feeling confident and equipped to have #difficultconversations. It felt important to do something to help equip individuals to learn to communicate assertively - whether they are employed in an organisation I work with or not.

One of the least anticipated challenges in #conflictresolution I've found is someone believing they are great at listening or communicating, but (in this situation at least) they are definitely not applying those skills. #keeplearning #selfawareness