Sheila McGee-Smith(@McGeeSmith) 's Twitter Profileg
Sheila McGee-Smith

@McGeeSmith

Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.

ID:16812086

linkhttp://www.mcgeesmith.com calendar_today16-10-2008 19:09:24

27,0K Tweets

15,4K Followers

1,7K Following

Sheila McGee-Smith(@McGeeSmith) 's Twitter Profile Photo

.Sprinklr CEO Ragy Thomas addressing industry analysts during the quarterly update.
'We believe once you see (our approach), you can’t un-see it.'
'We want to be the 3rd or 4th big platform in the front office (including Microsoft and @Salesforce).

.@Sprinklr CEO @ragythomas addressing industry analysts during the quarterly update. 'We believe once you see (our approach), you can’t un-see it.' 'We want to be the 3rd or 4th big platform in the front office (including @Microsoft and @Salesforce).
account_circle
Sheila McGee-Smith(@McGeeSmith) 's Twitter Profile Photo

BREAKING Talkdesk hires Munil Shah as CTO to execute plans to accelerate the company’s roadmap. Comes to Talkdesk after a successful stint as CTO of company @UIPath and 24 years at Microsoft Tiago Paiva Christie Blake bit.ly/3xxKFjM

BREAKING @Talkdesk hires Munil Shah as CTO to execute plans to accelerate the company’s #AI roadmap. Comes to Talkdesk after a successful stint as CTO of #RPA company @UIPath and 24 years at @Microsoft @TTPaiva @ChristieBlake bit.ly/3xxKFjM
account_circle
Sheila McGee-Smith(@McGeeSmith) 's Twitter Profile Photo

'Online interactions have to be more proactive than reactive. A live human sales/support contact can adapt, but online navigation has to anticipate.' Tom Nolle in 1st of 3 posts on the / revolution, Including primary research results @NoJitter .bit.ly/3xfJohc

account_circle
Sheila McGee-Smith(@McGeeSmith) 's Twitter Profile Photo

.@GoogleCloud announced CCAI Quality AI at , a quality scoring and performance management solution. LLM-powered solution provides:
* AI-powered quality scoring
* Actionable agent insights:
* Holistic performance dashboards
. bit.ly/3x9uRDA

.@GoogleCloud announced CCAI Quality AI at #EnterpriseConnect , a quality scoring and performance management solution. LLM-powered solution provides: * AI-powered quality scoring * Actionable agent insights: * Holistic performance dashboards #CX #CCaaS. bit.ly/3x9uRDA
account_circle