Fergus Flanagan (@magicfergus) 's Twitter Profile
Fergus Flanagan

@magicfergus

Inactive Account | fergusflanagan.com

ID: 515679710

linkhttp://www.fergusflanagan.com calendar_today05-03-2012 17:31:16

598 Tweet

1,1K Followers

129 Following

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With zero justification, Google has disabled my business on Google Maps. As well as being massively anxiety inducing, customer support is non-existent. No outreach and no reply. I’ve never felt so discarded by a company.

Fergus Flanagan (@magicfergus) 's Twitter Profile Photo

Day 2. Just to be clear, with no warning, no reason and no subsequent notification Google Maps has disabled my Google business profile. To make matters worse, there is no one I can contact at Google UK to find out further information.

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Day 3. After posting over on instagram, I’ve been inundated with Google horror stories. The company ignoring money they owe customers, Google Maps ignoring business owners in crisis, the list goes on…

Fergus Flanagan (@magicfergus) 's Twitter Profile Photo

Day 5. Approaching a full week of my business being removed by Google with no explanation. My business has been established for years and despite providing HMRC tax certificates and Companies House registration records, Google Maps refuse to help.

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Day 6. I’ve never had a company have such a direct impact on my health and well-being. Absolutely broken. “What are you gonna do, it’s Google” seems to be the common rhetoric in response to the company’s historic and repeated abuse of its monopoly.

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Day 7. No word from Google or Google Maps on their unjust and reprehensible action. Good interest from various news outlets on the company’s inexplicable behaviour.

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Day 8. Extremely grateful to a London law firm that will be examining whether there is a case for legal action against Google and Google Maps More to follow tomorrow…

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My business has been reinstated by Google Maps. Thank you for every message of support, every story shared, and every attempt to help - I’m so grateful. I will never forgive Google for the stress and anxiety they induced.