Luke Williams
@lukewilliamscx
NYT + USA Today Bestseller. Global thought leader #customerexperience science + practice. #CX #Strategy #analytics (views+data = mine) (problems = yours)
ID: 801089493222596608
http://www.linkedin.com/in/lukewilliamscx 22-11-2016 15:46:33
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Hey United Airlines what’s the wisdom of parking a SEA>EWR flight w 5:26am boarding in the S gates where no resources open before the plane boards? Versus A gates? Just want a whole plane of grumpy, hungry people?
Don’t worry United Airlines it turns out you didn’t have any food on the plane to sell either! Ingenious! Also the wifi was spotty at best.
Turns out I know some famous people. Congrats, Marina Koren!