Generative #AI has the potential to deliver an exceptional #CX, and this goes beyond chatbots. The new tech is continuously learning and updating information infrastructures, says Fast Company. sprou.tt/1ydUsVGhLwr

64% of adults working in the US are in favor of #RemoteWork, says Bankrate. Not only do they prefer flexible work options, but they are willing to quit their job to avoid in-office mandates. #FutureofWork sprou.tt/1aWDgyjSfaj

As CX management becomes more complex, AI-driven solutions can help. Excited about our expanded partnership with a Fortune 25 tech company to fully integrate our real-time AI guidance into their CRM! Find out more in CustomerZone360. sprou.tt/1YJISPaAlQE

If you’re not investing in #CustServ, you’re missing out big time. A recent Fast Company piece explains why it’s not the time to cut corners on #CX. sprou.tt/1OmEYonIrwS

Inc. says #GenAI can take a lot of busy work off your #CustServ team’s plate. Check out this article on how organizations can employ AI to enhance (rather than replace) customer service agents and supercharge teams:  sprou.tt/1gjVmTOQIbk

If your company is interested in #GenAI but unsure where to begin, give this article a read and learn how the “WINS” (Words, Images, Numbers and Sounds) framework is a good starting point. sprou.tt/1KcgSiqkbfU

#AI may be on a roll, but so is the legislation behind it. Interesting piece from POLITICO on how tech lobbyists are moving quickly to neutralize the threat of new rules coming this fall. sprou.tt/10FjzOnFdKS

Join Cogito’s very own AI expert - CTO and co-founder, Ali Azarbayejani on 9/28 as we discuss how AI is transforming customer service. Register here: bit.ly/3Pk6WH7 #AI #ContactCenter #CustServ sprou.tt/1dePXk2PY0t

Not sure how to feel about #EmotionAI? To help you better understand, InformationWeek explains the tech’s ability to replicate human emotions and how this applies to #CustServ. sprou.tt/1xfpQDdqBeL

Recent Gartner research found that companies with high employee engagement saw 17% higher productivity. sprou.tt/118VGcW2AE4

Are companies focusing on the total experience? contactcenterpipeline.com/Article/learni… #CX #EX

Thrilled to share Jim Jenkins (@cyberjenks), VP & ISO at Vantage West CU, will join our CISO Harold Rivas for a fireside chat at our Ransomware Detection & Response Virtual Showcase on Wednesday, 11/15. Get ready for a real-world, info-packed discussion. bit.ly/46Z8Zas

📬 #Coaching results not “fitting” your expectations? Maybe your follow-up plans have been lost in the mail. If your current strategy feels stuck, get #coachingtips to improve your team's follow-up process and coaching feedback delivery → bit.ly/3T4j2HR

This article underscores the urgency of addressing loneliness as a significant public health concern. Check out Pyx Health to see how they work with healthcare providers to help their members. usatoday.com/story/news/hea…

Pyx Health is the first proven solution to improve the health and well-being of America’s most vulnerable by treating loneliness and social isolation – the root of myriad physical and behavioral health problems. vimeo.com/878455487 #loneliness #SDOH #Medicaid #Medicare

What’s the best way to know if your Medicare Advantage plan is living up to expectations? Ask your members! The Health Outcomes Survey (HOS) factors in self-reported data from MA members over time to help you pivot when you need to. hubs.li/Q02VLRv70

Unfavorable Health-Related Social Needs Associated With Lower Cardiovascular Health Scores ajmc.com/view/unfavorab… via @AJMC #SDOH

Check out our CEO, Cindy Jordan, explaining loneliness and social isolation. You can watch her segment at 21:18 if you are pressed for time. #loneliness #socialisolation linkedin.com/video/live/urn…

‘It’s a crisis’: How the shortage of mental health counselors is affecting the rural Northwest. buff.ly/4iA21Q1 #MentalHealth #PNW #PacificNorthwest