If you’re here with us in Denver, come check it out!

Good morning from #SDSummit going live soon! Excited for our delegates to experience the event and especially the Customer Engagement tracks - yep, I'm a little biased. #customerengagement

I (and Influitive) couldn't agree more: "The future of B2B buying is a manifesto for customer advocacy." - Amy Bills at #SDSummit

#SDSummit had so much great content today! I'm partial to the #customerengagement tracks (duh) but was pretty stoked to see my colleagues Beth Caplow and Lisa Singer highlight the addition of #customersuccess to the Product Marketing and Management (PMM) Model.

If you are head-nodding during the #SDSummit keynote re: 'virtually embracing' your customers, be sure to join us in the #CustomerEngagement track as we bring this imperative to life. #customeradvocacy #customermarketing #customersuccess Lisa Nakano Laura Ramos Renee Irion

Metrics around customer value have traditionally been "squishy" but NO MORE - spot on Ross Graber and Anthony Mcpartlin at #SDSummit

Another great day at #SDSummit! Great new content and a serenade by Adam Levine with lunch! And, yes, that's a yummy bowl of ramen, freshly made by hubby.

"Focus on Customer Experience from Day One" makes my heart sing! Great Program of the Year award winning story from #Veracode told by the awesome Asha May 😊

Program of the Year Award winner Medecision gets it! A strong post-sale customer experience leads to growth at every level - but you have to be able to show it with metrics. They win for their data-driven dashboard highlighted at #SDSummit

"Account-health-apalooza" is definitely my favorite phrase of the day! #sdsummit Great fireside chat with Medecision program of the year award winner and Amy Bills

Lisa Nakano highlights #abm POY winner Medidata - 700% increase in Sr. exec engagement. That's a great output metric - indicator to KPIs!

Community events - are they aligned in your organization? 30% say no, but Bob Peterson is telling us how to improve that #SDSummit

Great ROI story highlighting #abm from Veracode. Award-winning example at #SDSummit presented by CMO Ed Jennings

"What if instead of passing leads, ER passed intelligence?" Brilliant! Veracode Loving this ROI story #SDSummit

Which Customer Success Platform is right for you? Here's a sneak peek of the SiriusDecisions field guide... siriusdecisions.com/Blog/2015/Octo…

Cities with the best quality of life: 1. Vienna, Austria 2. Zurich, Switzerland 3. Auckland, New Zealand onforb.es/24rt9Fs

“You can't understand the VoC w/o actually hearing the voice of the customer.” community.uservoice.com/blog/jeff-lash… via Poc_by_Ritsuy

Thank you #sdsummit for providing an event at which I get to see so many people who refill my cup. Heart full, week half over.

Big congratulations to FIS Colin Day share on winning 2016 @siriusdecisions ROI Award for marketing operations #SDSummit

Nice post from Bill Lee on his new study: "7 Critical Imperatives in Customer Advocacy & Engagement" linkedin.com/pulse/7-critic… LinkedIn