Moving houses. Was excited to get my Jordan's Furniture items as I’ve been (and my family has been) loyal to them for years. Today was an unmitigated disaster. Everything that could go wrong did. None of our items delivered as warehouse packed wrong items and didn’t prepare (1/2)

As folks seem to say, a little personal news: state.gov/welcoming-dr-e…

BREAKING: The Supreme Court has taken away our right to abortion and overturned Roe v. Wade, opening the floodgates for states across the country to ban abortion. The court has failed us all — but this is far from over. ⤵

How do companies best respond to angry #customers on #socialmedia? De-escalate the situation by actively listening and responding with #empathy. Learn more: bit.ly/3RoC7jX Full JM article: bit.ly/3TtfTiz #MarketingAcad #customerservice Lauren Grewal Diego Porcayo

I just got to give my first in-person research talk since the beginning of Covid…that felt SO GOOD. I’ve missed the participation and energy of in-person research seminars. I am so glad I had such an amazing audience at NEMC. 🥰

Mark your Calendars!! On Feb 15th HEC Montréal We will be having presentations by Freeman Wu, Lauren Grewal, and Jenna Drenten, PhD on Social Media and Consumers. Join us in person or online from 12-2:45 EST hecmontreal.zoom.us/j/81894556941 Waiting for you! Aya and Ruxandra Monica Luca

This isn't important to anyone but me, but I just discovered that reviewer requests from every journal has been going to a newly created folder by IT in my outlook for over a month. I wondered why I had such a long break from requests.🤦‍♀️Sorry!