#sdgc18 was a blast; Thanks for the nomination Service Design Network!

Service design in Shanghai? Check out what Koos has been up to in the land of the red dragon! koosservicedesign.com/blog/service-d…

Nice reminder of how early prototyping reduces risk of losing money later on Hellon #SDNUK16

Data elevates #customer #experience. Check out new ways of discovering and applying customer #insights. bit.ly/296P7Yh #CX

Instead of #brands, real #people and real tones of voice will become the #interface between #consumers and products. bit.ly/28hxNYz

What a World Famous Chef can teach you about #Customer Experience bit.ly/28YXHGn #Servicedesign #CX #CustomerJourney

Join our next #ServiceDesign #Masterclass and design the ultimate #CX! goo.gl/C2YG16 #customerjourney

Micro-moments are remodeling the #shopper #journey = opportunity for #innovation in #customer #experience (#CX) lnkd.in/btgR4Sb

Warning: do not get used to everyday things! “habituation” affects #consumers’ #experiences. bit.ly/1dMeuPB #empathy #CX

A new perspective to the #service logic: imagine you move to a new city and decide to have your hair cut... lnkd.in/b3WYweH #CX

#Government, UK’s largest and oldest #service provider into #ServiceDesign lnkd.in/bkn_JJf

#DiagramoftheDay: from services, to experiences, to transformations #servicedesign bit.ly/2ahKGdw

Focus on transaction over relationship, #marketers can lose sight of the actual #consumer goo.gl/PTBA0C

Research shows that it is ultimately how teams think together that most determines their performance. bit.ly/2arFhSL #ServiceDesign

Bring on the #books! Find here bit.ly/29BYSgH the summer reading inspiration for #ServiceDesigners #customerexperience

Denying the #future is só 1999 #DisruptiveInnovation #servicedesign #innovation youtu.be/FW651kusiBI #Change

30 Value elements> 4 basic needs: functional, emotional, life changing, & social impact #CX bit.ly/2bgh6sH

#creative #work environment helps stimulate minds & spark #innovation Get inspired by the world's coolest #offices bit.ly/2baNnhQ

Citizen #engagement: Helsinki Central Library will rise with the power of its citizens’ #ideas. #servicedesign bit.ly/2b6fm1A

#servicedesign #vacatures bij @burokoos! We zoeken van alles: Starters, ervaren, freelancer! Come join our team! 😍 burokoos.com/service-design…