71% of patients want urgent GP appointments within 24 hours – but could an appointment with an alternative clinician help them access the care they need, faster…? Klinik supports triage teams to make quick, precise decisions on the most appropriate care for each patient,

Providing patients with a plan of action on their first enquiry is critical for effective care. However, practices often experience challenges balancing capacity and demand which prevent this – with patients told to call back later when practices run out of appointments

AI tools are already in use in primary care, helping teams balance patient demand and complex care needs. Despite this, many practices have struggled to implement data-driven technologies into their workflows, due to: 🟢 Lack of understanding of AI’s benefits 🟢 failure to

The National General Practice Improvement Programme sets out the proposed standards practices should be aiming to meet, in order to deliver improved access for patients and a high standard of care. But meeting these requirements isn’t always straightforward. There is a variety

For PCNs, hub working creates opportunities for straightforward collaboration between teams, with practices able to pool resources and enhance access to care for patients across the network. Find out how PCNs can use Klinik’s triage and collaboration hub to enhance care

For Kingswood Health Centre, time had become a precious commodity. The team turned to Klinik to develop a new model of triage that would spell the end of the telephone-led, first-come, first-served model of triage that perpetuated the challenges staff were experiencing. Read

Pharmacists help patients get the most from their medications, reducing pressure on GPs & the entire healthcare system. Effective collaboration can be achieved through: 🟢 clear referral pathways 🟢 regular touchpoints 🟢 Use of ARRS funding for pharmacists Effective triage

Clear communication, proper training, and choosing supportive partners can make all the difference in transforming primary and acute care processes. Involving healthcare professionals, administrative staff, and patients in decision-making can help successfully implement your

The Digital Pathways Framework for primary care has been suspended – what does this mean for primary care teams? If you’re considering transforming your patient triage model & were waiting on the launch of the framework, contact our team for advice and support with your

Klinik is now fully connected with EMIS and SystmOne – ensuring that patient enquiries submitted via our platform can be automatically pushed into the patient record. This update will help to ensure that every patient enquiry is recorded accurately, and that triage teams and

Moving from a first-come, first-served approach to Klinik's equitable triage, Fullwell Cross has transformed patient access while reducing the pressure on staff. 🟢 80% of all enquiries are online 🟢 50% reduction in phone calls, from 17k per month to 8k 🟢 100% reduction in

"You can't get a GP appointment" – a common complaint about primary care, and one which reflects the challenges patients and primary care teams across the UK are grappling with. We’ve supported over 500 practices to transform patient access – rethinking triage and enabling

The quality of primary care clinicians believe they can offer has declined since the COVID-19 pandemic. Almost half of GPs in England report that they: 🟢 Have less time with patients 🟢 Are spending more time understanding the issues 🟢 Manage patients who could be seen by

A sustainable model of care demands that practices understand trends and patterns in demand, and can quickly flex to accommodate them. This means patients receive timely and effective care, while healthcare teams can work efficiently and focus on what matters most. Our

How do we make time for staff to focus on delivering proactive care? By leveraging multidisciplinary teams, we can manage patient needs effectively and ensure comprehensive care. At Klinik we’re freeing up the time healthcare professionals spend responding to rising demand, and

Understanding patient demand and mapping it to capacity is vital for quality care. NHS England's pilot scheme offers £1.5m to primary care networks for this purpose. Using data-driven decision-making and digital tools, praactices can increase the efficiency and quality of

Facing a backlog of patient enquiries, the Firs Medical Centre partnered with Klinik to transition from a reactive to proactive care model. Klinik’s system enabled The Firs to: 🟢 Prioritise care based on clinical need 🟢 Reduce GP sessions from 31 to 25 per week 🟢 Lower

AI has the power to transform primary care, but many GP practices face problems adopting promising technologies. With rising patient demand and limited GP availability, integrating AI solutions to streamline tasks and support decision-making is a cost-effective solution. Our

The NHS's Additional Roles Reimbursement Scheme (ARRS) has reached 37,000 staff, surpassing the initial target of 26,000. With no upper limit, primary care networks can continue to develop the best skill mix to meet local needs. At Klinik, we support these initiatives by