At the going down of the sun and in the morning, we will remember them. Lest we forget 🌺 As today is Anzac Day and a public holiday, our support team will be offline. We'll be back tomorrow (Tuesday 26th April) between 8am-6pm (AEDT & GMT) to attend to any enquiries.

We're aware of an #ATO issue over the weekend that may have affected STP, TFN lodgements and more. If you experienced issues lodging through KeyPay, please try again. If you are still unable to lodge, please get in touch with our support team at [email protected]

We're aware of a recent issue over charges against invoices in KeyPay. Our team are currently looking into this, and we'll provide an update as soon as we can.

This issue has now been resolved and invoices have been resent. If you are still experiencing problems, please contact our support team. We appreciate your patience, and apologise for any inconvenience caused!

We're aware of performance issues in KeyPay that may be affecting the ability to log in, run reports and more. Our team are looking into this, and will provide an update as soon as the issue has been resolved.

This has now been resolved. Thank you for your patience! If you are still experiencing issues, please reach out to our support team.

We're aware of a possible system issue that may be affecting pay runs within KeyPay, and are looking into this as a matter of urgency. We'll keep you updated on this issue, and apologise for any inconvenience caused.

This issue has now been resolved. If you're still experiencing trouble, please reach out to our Support team. Many thanks for your patience!

We're aware of a system-wide issue affecting access to the KeyPay platform. We apologise for any inconvenience, and will update you as soon as this is resolved. We appreciate your patience!

This has now been resolved and system operations have returned to normal. If you're still experiencing issues, please reach out to our Support team.

We're aware of an issue in KeyPay regarding recent changes affecting ABA files. Our team is looking into this, and we'll provide an update as soon as it's resolved. Thanks for your patience!

This issue was resolved at 11.45am today (Wednesday 27th July). We appreciate your patience and apologies for any inconvenience caused!

Our support team have returned from our company-wide training and development conference and are now back to operating at full capacity. Thank you for your patience!

We’re aware of an issue affecting the account and partner dashboard for KeyPay brands. We’re working on getting this resolved, and will update you as soon as we can. Thank you for your patience!

This issue has now been resolved. Thanks for understanding, and don't hesitate to reach out to us if you have any further concerns.

In light of the National Day of Mourning for Her Majesty The Queen (Thursday 22nd September 2022) in Australia, our support team will be unavailable today. We'll be back on deck on Friday 23rd September 2022, to answer any queries that you may have.

⚠️ Due to public holidays across some states, we will have limited support available today for Australia and New Zealand users. Enquiries directly affecting pay run processing should be sent to our support team with ‘URGENT’ in the subject line.

Our global support team will be taking some time off over the holiday period, and will be unavailable on the following dates: 🗓️ 26th December 2022 🗓️ 27th December 2022 🗓️ 2nd January 2023 We will be back on deck on Tuesday 3rd January 2023. See you in the new year!

Using salary sacrifice to help employee retention - can result in significant savings on benefits that an employee would be spending money on anyway as comes out of pre-tax earnings - useful insight from Suzanne Gallagher KeyPay shar.es/afZby7 Business & Accountancy Daily

👋 Farewell Bertie. Hello Quinn. And as of yesterday, our journey continues but under a new name. After a thorough evaluation, the decision has been made to retire the KeyPay brand and move forward with the payroll product under the Employment Hero employmenthero.com/blog/keypay-be…