Hey Florida, do your citizens get a “+15 MPH on all major highways” pass when they get their license? #holidaytravel

🥲 LinkedIn Help I've been getting signed in & out all morning on my feed. Came back to this. Should I expect the issue to be resolved after I'm unrestricted or could I potentially lose access to my LinkedIn account permanently. I truly hope it's the former.

Be willing to admit you are wrong. Be flexible and willing to try different ways of doing what you have always done. Be willing to take a risk.

"We would love it if you gave us a FIVE." Is it odd to ask for the highest rating when asking for feedback? Is it more likely to encourage or discourage the customer in that instance? #CX #customerexperience #CSAT #cxthoughts

A7 - When possible, I've been calling agents "knowledge curators." Think about it this way. #Custserv workers can do SO much than handle one ticket. If they improve the overall knowledge of the team with each interaction, EVERYONE gets collectively smarter each day. #custserv

What's up? Eggs. 🥚

Good #CX leaders improve numbers. Great CX leaders improve lives.

Thank you Jakob with a K and CXQA Live! for having me! It was a pleasure discussing why the opinion of working in a contact center is so skewed and why theres such a negative connection! At the end, it really comes down to perspective. But keep this in mind: Co…lnkd.in/gpEN-TCs

I feel this in my soul. Nearly everything I cook in the microwave is done in a 30 second interval. Why would I complicate the process?

Just spent the morning working on a TikTok for my network and as I made one last edit, the app crashed. The good news is I saved a draft, the bad news is 2 hours of edits are gone. 😅

Just took a cold shower this morning. 10/10. Would recommend to a friend.

Oh snap! How does an agent-centric company utilize AI in a way that empowers agents, when everyone else is talking about replacing them?! #openai #vistio #askingtherealquestions

I’m gonna give 10 random people that repost this and follow me $25,000 for fun (the $250,000 my X video made) I’ll pick the winners in 72 hours