one of my fav epis from the pod last week 🤌

besties, made you something. most brands wonder why their customers don’t come back… meanwhile, their CX is just not giving. 😅 so I put together a FREE CX Blueprint to help fix that❤️‍🔥 Download it here: bit.ly/4b5nXza inside, I break down: 👉where brands fumble the

New epi 🫳🎤 Most brands chase hype... Equip Foods built an 8-figure brand by betting on trust, transparency, and a high-quality product. Sat down with Kieran Mathew to talk: 🥩 Beef protein’s unexpected glow-up 👀 The Gwyneth Paltrow shoutout no one saw coming 📈 Scaling lean

I’ve been out here yapping y’all’s ear off about CX and retention for a while now but wanna know what the CX girl gang from caraway, glossier, Victoria Beckham beauty and Nestig think? Tune into tomorrow on the poddy. Bout to drop some heat 🥵 🌶️

what happens when I have the cx leaders of Caraway, Glossier, Nestig, Corso and Victoria Beckham Beauty join me on Above The Fold Podcast with Jess Cervellon? chaos. but make it informative 😘 tune in open.spotify.com/episode/4vObFL…

How do you connect the love and the money? Last month, I got jumped into the CX world by three friends: Jess Cervellon, zoe & Eli Weiss Why? Because it was put on my plate to assemble a be-all-end-all guide on ecommerce customer experience. Thing is I’m a tourist, not

“Let’s surprise and delight customers!” Cool. How about starting with the email they actually open? We gave one of our brand’s order confirmation a personality and a purpose. Less confusion. Fewer tickets. More trust. Wild concept: delight = clarity.

Heading to Cannes Lions and London for a few weeks in June. Who should I hang with out that way? 🖤

Big freakin' week on Thumbstop 🔥 I know I'm pumped! Mon - Cherene & Tom from Jump450 Tues - Mirella Crespi & Chase Mohseni Wed - Marin.Istvanic & Cody Wittick Thur - Connor Rolain & David Herrmann Fri - Jess Cervellon & Nick Shackelford 🦾 Get a peak behind

ThumbstopLive | Nick Shackelford and Jess Cervellon | Aug 22 x.com/i/broadcasts/1…

So fam, who are we using these days for post purchase surveys? AND doesn’t cost a small fortune!

laoban started with a dumpling shop in china + a founder who couldn’t shake the feeling of “this just feels right.” the idea clicked when he realized he wanted to recreate that whole experience back home. #FounderStory #BrandBuilding

Add puppet master to my podcast resume 🫡

i need more people on my feed who are building, creating, scaling, innovating, storytelling, making money, or just being iconic af who should i be following?