The bar has been set and it is unlikely we will ever see the duo together until the next revolution.

When you go to pay for something, a common upsell strategy is for the cashier to ask if you need anything else.

This approach is weak.

A much better strategy is for the cashier to offer samples of their favorite items and recommend customers try them. Not only does this

'Imagine how much harder physics would be if electrons had feelings!'

-Richard Feynman

When you live in LA, SF, or NYC, it's easy to fall into a bubble, thinking these cities represent the entire country, which isn't the case.

What business/industry could benefit the most from much better customer service?

When a customer has a bad experience, good customer service is about adding zero burden to the situation and working efficiently to right the wrong even if it wasn’t clear the customer was in the right.

The Costco membership fee isn’t just so you can walk in and shop; it’s the very modest salary you pay to the best procurement team working hard on your behalf to get you the best prices.

Costco is the procurement manager for the people.

Arrogance has no place in hospitality.

People talk a lot about moats and not enough about culture. While there are operational and distribution moats you can achieve, they can be more easily copied than culture. If a moat is how durable your business is, culture is the set of behaviors and habits that enable, protect,

If you have fewer than 7 locations, don’t worry about a grand strategy or having the best-in-class tech stack. Once you get above 15-20 stores that are all producing great unit economics, you’ve earned the right to graduate into other strategic imperatives.

Scarlett Johansson on Sam/OpenAI.

I’m a fan of Open ai but I suspect there are more examples like this under the hood of Open ai’s culture.

Reverse google image search is an underrated tool.

There are many retailers that offer the same products under different names and prices. There are also a lot of second-hand stores (i.e Poshmark).

It has its limitations but works especially good for items like clothes,

Integrity is always more important than competence.

It’s kind of like protecting the low performers by blocking out the better performers. Not how we get better…

“I saw how she brought people of all sorts — and many nationalities — together. It felt like it would have been impossible to fight,” he explained. “I say this partly as a joke, but if she ran for president and would listen to great advisers, I’d consider supporting her.”

-Ray

I remember creating the Mint Mojito Iced Coffee at Philz back in 2010-ish. I used to drink it myself daily because I loved it so much but one day decided to share it with some customers. They loved it too and that’s how it ended up on the menu.

Takeaway: create something you

Instead of obsessing over tariffs and stifling China, US should focus its efforts on improving its own house.

In this case, I go by Bezos saying: instead of obsessing about competition, obsess about your customers.

One sign of good management is consistent progress over a long period of time. They do this because they are thinking and acting in the best interest of long term value. They shows balanced ambition and productive paranoia and often repeats themselves when speaking on what’s most

The probability of $GOOG share of search being disrupted to some extent seems high. Not just because of open ai, but others and the behavior changes ai will cause in consumer search.

It seems like the investment $AAPL and $META are making in virtual headsets isn’t because they think they are the future but because they are trying to get ahead on finding the next form factor after the phone. The thing is, I don’t think there is anything better. Voice / AirPod