Enterprises are seeking strategic partnerships to help successfully navigate the evolving #contactcenter #CX landscape. Upcoming #ISGProviderLens reports will evaluate how providers are meeting demands for new customer experience solutions. dy.si/RbWEgj

As #supplychain disruptions complicate the business landscape, an #ISGProviderLens report says companies are seeking effective #procurement systems and holistic software platforms that enhance procurement efficiency, adaptability and data-driven insights. dy.si/VuNt

Overestimating an #IT project's short-term impact while underestimating its long-term potential is a common mistake, ISG's Shriram Natarajan tells InformationWeek. The impact should be measured across the years the project will be delivering value. dy.si/KevM1f

The rise of #AI and #ML has the potential to improve procurement decision-making and supplier relationships. An #ISGProviderLens report says organizations are working with providers to build agile, efficient and resilient #procurement systems. dy.si/VqSgMo2

#AI and #QuantumComputing : High risks or big boons to #Fintech ? Tune in to the InformationWeek podcast 'DOS Won't Hunt' to hear ISG's Prashant Kelker discuss AI innovations, guardrails and safeguards. dy.si/1dshgS2

The Americas #ISGIndex shows Q1 ACV for the combined IT and business services market was $12.1 billion, down 3 percent from a year ago. The rate of decline in Q1 slowed compared with the average 5.4 percent decline over the last five quarters. dy.si/u39gYP2

Communications and collaboration technology fragmentation has led to unnecessary costs for enterprises, a study from ISG's Ventana Research finds. Simplification of #software and integrating platforms into business applications can help. dy.si/jCMKVc

A new #AI research offering from Ventana Research, the ISG software research business, provides research and guidance on #ComputerVision , #DeepLearning , #GenerativeAI , #MachineLearning Operations, Model Building and #LLMs and Natural Language Processing. dy.si/D1E5g

A new study from Ventana Research, the software research business of ISG, says companies are turning to #WorkforceManagement #software to streamline processes and foster a culture of self-service, open communication and teamwork. #employeeexperience dy.si/wUYjJ

With Databricks' launch of DBRX, a new open source #LLM , David Menninger of ISG Ventana Research says much needs to be done to operationalize #GenAI , including applying the same level of discipline to #LLM Ops as has gone into #MLOps . TechTarget News dy.si/FY45zb

Enterprises investing in #HCM platforms are looking to better understand the workforce, adjust resources on the fly and deliver more consumer-like user experiences for their employees, an #ISGProviderLens report says. bit.ly/48UiOqQ

The new ISG Tango #sourcing platform draws on ISG’s unmatched data assets, intellectual property and proprietary tools, powered by AI to automate contracting and provide real-time predictive insights that streamline the transaction process. bit.ly/4a4FZQ6

#AI is destined to become a critical #networkmanagement technology, ISG's Marc Herren predicts in Network Computing. To be ready, enterprises need to train network engineers and apply the right controls. bit.ly/42Wx2pX

New @GoogleCloud GenAI-fueled data and #analytics tools are part of the race to get generative AI into production in enterprises, but David Menninger of ISG's Ventana Research tells TechTarget no individual vendor can be declared the winner yet. bit.ly/48Gk9l0

Heightened scrutiny on IT spend and #outsourcing deals is driving providers to deliver better #CX . Enterprise ratings of tech and business services providers rose for a second straight year, the 2023 Annual ISG Star of Excellence™ CX Insights Report says. bit.ly/48vGcdX

Two-thirds of organizations will address #CX visibility by 2027, ISG says. Northwestern Mutual, Comcast, PBS, Mastercard, LinkedIn, SoulCycle, Molson-Coors, Activision Blizzard, Carnival and Montefiore will discuss CX tech at the ISG Xperience Summit. bit.ly/3SOuSDY

If stakeholders don't recognize your #data as credible, you’ll spend more time defending the results than acting on them, ISG's Kathy Rudy tells InformationWeek. Helping data stakeholders understand data sources and the models driving #analytics is key. bit.ly/48qanDj

The new ISG Market Lens™ subscription service allows users to understand the #markettrends that are shaping enterprise buying intentions and behavior, and how the #IT and #businessservices industry is responding. bit.ly/4bIfC4r

#Software vendors are introducing co-pilots, and all enterprise software will likely soon include #AI -powered assistants, but comparisons are difficult because they're tailored to user preferences, Matt Aslett of ISG's Ventana Research tells TechTarget. bit.ly/48n5knc

#Insurance companies are striving to develop innovative products in a competitive marketplace and reduce costs. An upcoming #ISGProviderLens report will evaluate providers helping insurers boost efficiency and compete in a changing industry. bit.ly/49eV81s