Ivan Cheung (@ivancheunghk) 's Twitter Profile
Ivan Cheung

@ivancheunghk

GM of @Lenovo in #CentralAsiaPacific. Leading #CX #culture #tech #gaming & #esports across #Asia to drive #business #growth & #innovation for #CitizensofTMRW.

ID: 3178681890

linkhttps://www3.lenovo.com/hk/en/ calendar_today29-04-2015 01:30:23

518 Tweet

298 Takipçi

529 Takip Edilen

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

The power of Lenovo Legion is spreading! It's always great to work with passionate #gamers and see our product support them as they compete in #esport events across the globe. #gaming Read: lnv.gy/2H1f228

The power of <a href="/LenovoLegion/">Lenovo Legion</a> is spreading! It's always great to work with passionate #gamers and see our product support them as they compete in #esport events across the globe. #gaming Read: lnv.gy/2H1f228
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

A great insight into how we at Lenovo have tailored not only our products, but our teams to ensure an enhanced #customerexperience. Take a look at how this was applied to the production of our laptop displays. #ThinkPad #WeAreLenovo Dilip Bhatia Read: bit.ly/2H6VWHV

A great insight into how we at <a href="/Lenovo/">Lenovo</a> have tailored not only our products, but our teams to ensure an enhanced #customerexperience. Take a look at how this was applied to the production of our laptop displays. #ThinkPad #WeAreLenovo <a href="/dilipbhatia/">Dilip Bhatia</a> Read: bit.ly/2H6VWHV
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

Smart use of #data and #insights in business decision-making is imperative to seeing the long-term resilience of your #organisation. Read the article in full: bit.ly/2J3BHMZ

Smart use of #data and #insights in business decision-making is imperative to seeing the long-term resilience of your #organisation. Read the article in full: bit.ly/2J3BHMZ
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

A revolutionary application of #robotics combined with #gaming to clean up the world's water-ways. x.com/wef/status/996…

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

We're officially kicked-off for the 2018/19 year here in Hong Kong. It was great to have over 200 plus business partners join us for the event. #BeTheDifference #WeAreLenovo

We're officially kicked-off for the 2018/19 year here in Hong Kong. It was great to have over 200 plus business partners join us for the event. #BeTheDifference #WeAreLenovo
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

54% of large organisations aspire to be #CX leaders within the next three years. The only way this will happen is if it's no longer just part of specific projects or roles but is the responsibility of the whole organisation. #customerexperience Read: lnv.gy/2xP4a8g

54% of large organisations aspire to be #CX leaders within the next three years. The only way this will happen is if it's no longer just part of specific projects or roles but is the responsibility of the whole organisation. #customerexperience Read: lnv.gy/2xP4a8g
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

As #gaming becomes increasingly more popular globally and continues to develop, these kinds of applications are only going to become more common. #education lnv.gy/2l2curK

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

#Technology has created the demand for a good #CX - it's also part of the solution. When looking at what a #customers experience & how it can be enhanced - personalisation is key. #Automation and #data allow this "simple magic trick" concept to come alive. lnv.gy/2l6LcR9

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

40% of consumers also say they prefer to complete their entire shopping journey — from research to purchase — on mobile. Mobile-first isn't just a nice-to-have, it's essential for brands who want to improve their #CX Read Brian Solis's full article here:lnv.gy/2l63MbY

40% of consumers also say they prefer to complete their entire shopping journey — from research to purchase — on mobile. Mobile-first isn't just a nice-to-have, it's essential for brands who want to improve their #CX

Read <a href="/BrianSolis/">Brian Solis</a>'s full article here:lnv.gy/2l63MbY
Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

Though authentic and genuine #engagement in #market is key, it's also one of the biggest #challenges for many companies. To captialise on the #diverse market, companies need to engage #bigdata and #AI. #personalisation lnv.gy/2yjRoi8

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

It's time to think strategically about the application of not just #AI, but any new #technology. Key take-out: look at your processes, people and #data and how that will be affected by the change. lnv.gy/2lh1187

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

How real is this? This is exactly how we need to approach business. It might take stepping out of the "this is how we have always done things" thinking and coming at a problem from a different angle - but imagine the results you would get by taking this approach. #worksmart

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

Product and service #innovation starts with understanding the customer. No matter how innovative or "new" a product is, if it doesn't answer the #customers needs, it's not going to meet the growth needs of the #business in today's market. lnv.gy/2yzShn5

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

There is a resounding truth to the first line of this article: "the artificial intelligence leaders of today are the mainstream of tomorrow." As leaders in the market today, this requirement to take #tech and apply it in the mainstream is essential. lnv.gy/2ljqjSU

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

There is a lot of noise in the market & this means that brands need to get smarter about using data & the #tech available to enhance the #customerexperience. I think this report is an interesting read to see how the financial sector is doing this. #CX lnv.gy/2Idkx36

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

Some sage advice from the #gaming world to the corporate world. The gaming market is an opportunity for businesses looking to engage their audience in new ways. But it needs to be done in a thoughtful, clever and strategic way. lnv.gy/2KZQh9t

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

"Connected consumers" have made it essential for brands to adapt to a new way of thinking - the way they #innovate, understand the #customer journey and their processes have changed. Not changing with new thinking = face the risk of being left behind. lnv.gy/2KZI9pO

Ivan Cheung (@ivancheunghk) 's Twitter Profile Photo

These numbers are tell-tale signs that, while #technology is going to change the way that we can interact with our #customers, maintaining authenticity and transparency is key to their attention and loyalty. #customerexperience #AI View infographic here: lnv.gy/2rJSttg

These numbers are tell-tale signs that, while #technology is going to change the way that we can interact with our #customers, maintaining authenticity and transparency is key to their attention and loyalty. #customerexperience #AI

View infographic here: lnv.gy/2rJSttg