Learn how we helped an insurance provider exceed customer service expectations by using IVR Voice Surveys for their CSAT research. #CSAT #NPS #CustomerExperience #CX #surveys ivrtechgroup.com/surveys/custom…

Celebrating and expressing thanks for our clients, partners and growth along with the blessing of new team members for our last CEO Huddle of the year. #customerWOW #growth #team

Happy Holidays from everyone at IVR Technology Group. We hope your holidays will be filled with joy, laughter, and good health.

We wish everyone a happy, abundant, and healthy New Year from all of us at IVR Technology Group.

IVR surveys by phone tend to have a higher response and completion rate than any other method. Our blog post has everything you need to know about IVR surveys by phone. #csat #nps #surveys #polling #ivr #customerfirst linkedin.com/feed/update/ur…

Our Performance Innovation Training yesterday involved reading Leading Loyalty by Shawn Moon, Sandy Rogers, and Leena Rinne. Our team enjoyed a guest appearance by Shawn. Such a great learning and growing experience for us. FranklinCovey #ContagiousGrowth #LeadingLoyalty

We're excited to announce our partnership with Bluefin to provide their merchants with secure payments by phone and text through their PayConex Gateway. #PCIDSS #payments #paymentsecurity #paymentsolutions ivrtechgroup.com/payments/partn…

Learn about important ways you can improve the "pre-customer" experience for products and services with a long onboarding process such as mortgages and life insurance. #customerexperience #customerjourneys #CX #SMS #textmessaging ivrtechgroup.com/ivr/improve-yo…

Learn how standing up a cloud-based IVR system in front of your outsourced contact center will improve customer service and save you money. #bpo #contactcenter #ivr #customerservice #automation #selfservice ivrtechgroup.com/ivr/outsourcin…

Welcome to Monarch. We’re here to foster engaging conversations on #mentalhealth and help you find a #therapist that meets your needs. ➡️ Meetmonarch.com

Come and get to know our new website! We are excited to share the launch of our new brand messaging and aesthetic with you this morning. Please stop by and learn more about how we are your engagement conduit. #IVR #CX #PCaaS ivrtechgroup.com

Here's an explanation of integrated versus non-integrated communication solutions, and what each allows with communication automation. #integration #automation #CPaaS ivrtechgroup.com/ivr/between-a-…

Understand what we mean when we say, "We are the Engagement Conduit that enables extraordinary experiences between you and your customers." #cx #customerengagement #automation #selfservice #ivr ivrtechgroup.com/ivr/what-is-an…

We took a deep dive into the impact IVR payments by phone have on three customers in three industries. In each case, the impact has been profound. Check out our blog post to learn how. #payments #paymentmethods #IVR #CustomerService #automation ivrtechgroup.com/payments/impac…

Join us in celebrating Independence Day and the birth of our great nation, its fearless founders, and those special heroes who fought and sacrificed for our freedoms. #happy4th #independenceday

We're excited about our new partnership with Payroc, providing their merchants with secure and contactless automated payments by phone. #payments #paymentprocessing #paymentsolutions ivrtechgroup.com/payments/partn…

A Proactive CX strategy begins with caring about your customers’ relationships with you and proactively nurturing persistent and consistent positive experiences. #customerexperience #CX #proactive #customerjourney ivrtechgroup.com/broadcast/proa…

Watch our demo video to learn how payments by text, using our Conversational AI chatbot, can help your customers pay their bills in less than 60 seconds. #chatbot #paymentsolutions #conversationalai #texttopay #paybytext ivrtechgroup.com/payments/payme…

See how we create made-to-order voice and text automation on our Managed CPaaS, the Compass Automation Platform. This explainer video will help you see how we help companies elevate their customer experiences with self-service by voice and text. #cpaas ivrtg.com/ai

Does your organization accept payments by phone or text? If not, here is your chance. #PaybyPhone #PaybyText #SMSpaymentreminders #CXautomation ivrtechgroup.com/ivr-payments/e…