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IT Revolution

@ITRevBooks

Helping technology leaders succeed through books (The Phoenix Project, Team Topologies), events (@ITRevSummit), research, podcasts (#TheIdealcast), and more.

calendar_today14-07-2017 13:34:38

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IT Revolution
@ITRevBooks

1 month ago

“Deming told managers that only 6% of problems were due to human error; 94% of problems were due to system error. And since the system is the responsibility of management, he meant that 94% of problems are caused by bad management.”

—Deming’s Journey to Profound Knowledge

“Deming told managers that only 6% of problems were due to human error; 94% of problems were due to system error. And since the system is the responsibility of management, he meant that 94% of problems are caused by bad management.” —Deming’s Journey to Profound Knowledge
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