According to a new study, performance management has displaced employee engagement as HR's top priority for the first time in six years: hr-brew.com/stories/2025/0…

Research from the International Workplace Group has found more than half (62%) of Gen Z employees are actively supporting senior co-workers with AI upskilling: peoplemanagement.co.uk/article/193041…

Even with all the tools and strategies out there, employee engagement is at its lowest point ever. The solution might actually be simpler than most leaders realise, says one expert: chiefexecutive.net/employee-engag…

Employees want to work at places where they can succeed. And when they succeed, it builds energy and momentum." @Forrester's Principal Analyst tells us how GenAI offers the digital employee experience opportunity of a lifetime: forrester.com/blogs/genai-of…

A great example of agentic AI being used to improve CX: Ralph Lauren has launched Ask Ralph, an AI-powered conversational shopping assistant that can respond to questions with styling tips and product inspiration. customerexperiencedive.com/news/ralph-lau…

As conversation and excitement around AI intensifies, many CIOs face a similar challenge: how to deliver tangible business value now, while building toward a longer-term vision. cio.com/article/401320…

Despite a growing number of businesses enforcing full-time office returns, a hybrid working model may help companies reduce costs and improve employee wellbeing, a survey has found: peoplemanagement.co.uk/article/192329…

Most businesses believe that they deliver great CX, but this is based on outdated, old-fashioned ideas, says one expert. Here's how to get up to date with your CX: entrepreneur.com/growing-a-busi…

CX drives business growth. When CX is embedded into business strategy, it drives measurable improvements in retention, efficiency, and brand equity. Here's how: customerthink.com/beyond-custome…

AI boosts workflows, but people still power productivity. Real gains come from investing in training, wellbeing & culture - not just tools: workplaceinsight.net/people-are-sti…

Despite companies investing billions into omnichannel strategies, there's a major disconnect between corporate ambition and customer reality, says @CMSwire. Here's how to fix it: cmswire.com/customer-exper…

In a recent CX Foundation interview, Avaya CEO Patrick Dennis shared his vision for how customers can move toward intelligent CX orchestration and seamless human-AI collaboration. Watch the full interview here: avaya.com/en/videos/avay…

According to @CMSwire, connected insights turn consumer understanding into faster cycle times, stronger ROI and lasting customer loyalty. Here's how: cmswire.com/customer-exper…

Retention doesn’t just happen. It’s what trust looks like in action. Great piece from @CMSWire on why lasting growth starts with retention - and retention starts with trust: cmswire.com/customer-exper…

Firms across sectors, from pharma to finance, are running into the same five challenges as they try to scale GenAI. Here's what leaders need to unlearn to succeed: imd.org/ibyimd/brain-c…

Channel-first and non-competitive. If you are a partner looking for CX delivery or services, we can help – with our multi-vendor expertise and in-house AI development.

We’re hosting the Wednesday evening networking on 12 Nov at Comms Vision Gleneagles - drop by to say hello and meet the team! Details to follow.

Our Comms Vision diary is now open for short meetings across the event at Gleneagles. Perfect for Zoom partners who want practical help on delivery, services, and CX. Reserve your slot early - first come, first served.

Calling UK channel partners and service providers. We’re non-competitive and built to help you deliver - from an extra pair of hands to full service. Book a meeting!

We’re hosting Wednesday night networking on 12 Nov at Gleneagles. Come for the conversation, stay for the community. Don’t forget to tag IPNetix on LinkedIn if you’re entering the flask photo challenge.