1st time donors who get a personal TY within 48 hours are 4x more likely to give. @donorguru #AFPCongress #retention

As a leader, how do you make people feel? #AFPCongress

Thanks Paul! RT Paul Nazareth: The State of the Canadian Web Nation bit.ly/1MOBec0 x.com/UinvitedU/stat…

To be a leader you need emotional intelligence, organizational justice, character, development #AFPCongress

Park judgement and assumptions at the door and bring in curiosity and trust. #AFPCongress

Best convos: No judgement. Less talking. No assumptions. No interrupting. Resist always being right. @ResultsDiane #AFPCongress

Changing the end goal. @EmmaLewzey #selfieswithemma #GoodWorksSelfies #AFPCongress

Congratulations Amici Children’s Camp Charity on being recognized at #AFPCongress. We love how you share camp with kids!

You’re welcome! RT Audra R: Huge thanks for a great presentation on KPIs and metrics this morning #AFPCongress

That cause and culture are the most important aspects to consider when choosing where to work. RT Chris Baylis: What advice? #AFPOttChat

Can I get some help Air Canada? Gate checked car seat. It was broken by baggage handlers. Only being offered $100 (to replace a $450 seat).

Thank you Air Canada reps! You've fixed the situation. Getting new car seat stat!!

How I can i get help Uber Support re: cancellation of trips by 2 drivers that pushed me into a surge fare 3x more? Was late for drs appt!

First time on twitter in over a year! I’m back JAZZHANDS! #xlerateday

“Business has rose to the opportunity of the cause, but we haven’t risen to the opportunity of business.” Caroline Riseboro #xlerateday

Need to find a reason to try out scented ink or flavoured ink in my next DM appeal!?!? Who wants to be the guinea pig? #xlerateday

“Strategy should drive thestructure of your team” Caroline Riseboro #xlerateday

Oh yeah!!! RT @KimberleyBlease Question is not is mail or TM effective - it’s how do they work together to create an experience! #xlerateday

Need to measure via lifetime value. Here is the trifecta via @KimberleyBlease #xlerateday

2.8% response rate on an acquisition package for CUSO! I bow down to @BlakelyJourney #xlerateday