🗣️ Help us spread the word! We’re seeking content and delivery support for all things #GCDigital. Read our Request for Proposal (RFP) here: ow.ly/FhIa30pVi1J

“‘Digital government’ needs to signal change, but we can’t forget about the people this change is supposed to support. If we can’t collectively use and understand the same words, how can we effectively work towards the same common goals?” — Davis Levine link.medium.com/6oX2XJP3Z1

"Language is more than what we use to communicate. It is our identity. It is our ancestry. It is our legacy. Explore the many diverse Indigenous languages that exist across the country." originalvoices.ca

"Designing and implementing end-to-end citizen journeys means reinventing the physical ‘back end’ of government, including the operations and processes underlying a full end-to-end experience that often transcends organizational boundaries." public.digital/2019/12/05/the…

Cool opportunity alert 👇🚨

“‘Culture is like a shadow. You cannot change it, but it changes all the time. Culture is read-only.’ Indeed, trying to change culture is like trying to change the weather — yell at it all you want, it’s unlikely to respond” — Aaron Dignan link.medium.com/6VaB8hwWE3

“A Journey With Organizational Health at Statistics Canada” by Abe link.medium.com/3adtgSrPe4

"If you think of people and practices as the neural pathways in the organisational brain, when they’re damaged—through redundancies, attrition or “restructuring trauma”, those pathways are destroyed, blocked or fade." @apolaine polaine.com/2020/02/organi…

Designers wanted for COVID-19 project - Good Design good-design.org/designers-for-…

A peek behind the curtain: How CBC staff are covering the pandemic cbc.ca/news/editorsbl…

Outcomes we desire are not delivered by organizations. They are the emergent properties of a complex system. Complexity requires us to have the ability to shape systems which no one controls, and whose behaviour can't be predicted reliably - Dr. Toby Lowe youtube.com/watch?v=Q9jCv_…

Fifth Wave Labs Cohort Two are accepting applications until Sunday, November 29th! Join #CFCFifthWave for bespoke coaching in sustainable business growth and access to a service boost fund to help evolve and grow your digital media company. Apply at fifthwave.ca!

It's here! The first ever global #servicedesign salary report. servicedesignjobs.com/salary-report/ Thank you to everyone who contributed and to Marc Fonteijn for this fantastic collaboration.

Here we go! Beautiful opening sequence via drone of the CBC's Toronto Broadcast Centre to launch our CBC News Canada Votes 2021 election night special with Rosemary Barton & team. #Elxn44

Excited to finally launch our very own version of Innovation Fellowship in Ontario! Reach out if you need help pitching the idea of a “civic leave” to your boss/organization. More info: Ontario.ca/digitalfellows

Next time someone asks me what service design, and in particular a well designed service, looks like I will link them to this thread.

VIOLENT BEHAVIOUR: Midwest Rd + Midland Av * 5:02 pm * - Inside a business - Man threatening to burn the place down - Has container with gas and lighter - Now pouring it all over business - Police en route #GO1330741 ^dh