In the latest episode of our IT Experience Podcast Roy Atkinson explores how orgs are navigating contradictions in budget expectations, the integration of #AI in service delivery, & the implications for workforce productivity & wellbeing. bit.ly/4gcNJDf #ITXM #ITSM #CIO

2025 is shaping up to be a transformative year for IT. Budgets are rising and shrinking, AI is simplifying and complicating, and productivity is being redefined. Learn more from Sakari Kyro and Roy Atkinson in this blog. bit.ly/41HyHkt #ITSM #ServiceDesk #ITXM

Is process optimization work, focusing heavily on IT efficiency and productivity, always in your organization’s best interest? Let's take a look. bit.ly/3ZMJpDA #ITXM #ITSM #ServiceDesk

Our first blog of 2025 comes courtesy of Stephen Mann FACT:Organizational change management is important to ITXM, and ITXM is important to organizational change management. Here, Stephen explains why. bit.ly/3C5MFCn #ITXM #ITSM #ServiceDesk #OCM #ITIL #EX

We had just under 16k reads of our "Practical Guide to XLAs" across 2024. Still not read it yourself yet? You can download your copy below 👇 bit.ly/4asfINr #XLA #ITSM #ITXM #SLA

There was definitely more love for XLAs last year... so much so that our most-read blog of 2024 was this deep dive into the differences between XLAs and SLAs. You can read it below 👇 bit.ly/4acljan #XLA #SLA #ServiceDesk #ITXM #ITSM

Or latest blog shares practical examples to showcase how #ITXM can revolutionize operational, tactical, and strategic decision-making. bit.ly/3WnouWV #CIO #ServiceDesk #ITSM

From technology's importance to remote work and experience management to IT support, here are 18 employee experience statistics and insights for 2025, via @StephenMann. bit.ly/3PRXkUv #EX #employeeexperience #servicedesk #ITSM #ITXM

What do you think we can expect from the future of IT support, and how can people best prepare? Insights from 10 #ITSM authorities in this NEW article. Read it here 👇 hubs.ly/Q034GV110 #ITXM #ServiceDesk #ITSupport #GenAI #EX #Cybersecurity

This NEW blog explores the future of IT service delivery and support in 2025, followed by key strategies to enhance employee experience within your organization. 👇 bit.ly/3Q5Snrd #EX #ITXM #ITSM #ServiceDesk #ITSupport

Join Sami Kallio at this virtual XLA Institute and Service Desk Institute (SDI) event on February 27th to: ✨Discover common XLAs that drive success across IT and enterprise service management. ✨Learn how experience data and XLAs transform IT decision-making. ✨See why keeping

Happy Valentine's Day to all of our friends, colleagues, employees, clients, partners, prospects, and even our competitors (hey, we know you're watching 🤓) 💗

Our latest blog from Sami Kallio provides practical steps for achieving #ITXM quick wins, helping IT teams transition from theory to real-world impact. By demonstrating value early, organizations can secure stakeholder buy-in and build momentum for long-term ITXM success.

🚀 In 2024, GenAI reshaped the industry—now, in 2025, Agentic AI is taking the lead. But no matter the trend, experience data is the key to success. 🔑 📖 Read our latest blog to discover why: hubs.ly/Q038zys-0 #AI #ITSM #AgenticAI #GenAI

💡 What’s next for IT support? It should come as no surprise that our blog asking 10 ITSM industry experts to share their insights on the future—and how to prepare for it, was our most-read blog in February! From AI and cybersecurity to better experiences and managing

✨NEW✨: This blog explains how you can get your senior leaders to buy into ITXM, especially traversing the need to demonstrate measurable business impact and not just IT-centric improvements. Read it here 👉bit.ly/43HacVC #ITXM #CIO #Leadership #EX

Just over a week until Service Desk Institute (SDI)'s #SPARK25 event in Birmingham 😁 🍾 Ahead of his presentation on “Making IT Decisions that Matter Using Human-Centric Experience Data,” Mark Bewick looks at how IT leaders can move beyond outdated performance indicators,

Are your customers truly at the center of your MSP services? Join us for our focused webinar on Thursday, 17 July, 14:00 BST | 15:00 CEST, where we’ll show how Human-Centric IT and experience data help MSPs gain a competitive advantage. REGISTER NOW: hubs.ly/Q03t-mK30 #MSP

🌟From ITSM Maturity to Measurable Experience Impact 🌟 The old way of measuring IT—focusing solely on SLAs—is no longer sufficient. Today, organizations need to show how IT directly impacts employee productivity and business outcomes. Join our upcoming webinar with our partners