Then I have to show you all my account details, which you’re definitely not supposed to give out to random members of the public? Also in the commotion my expensive water bottle has been left on the previous train. Not great really.

Apologies but firstly the delay repay scheme was not the subject of my original complaint , what I want southern rail, not great northern, is a that the time and money I have lost from inadequate train service is much more than the £3.50 refund i’ll get

Thanks, again southern rail was the subject of my email not Thameslink.

This is not a mailing address for a complaints department. If you could DM me the address please. As I don’t really think this has been very helpful in resolving anything.

You don’t have a physical address to a department where a letter can be sent? There is no complaints department? At All?

Honestly, this has been a complete joke from start to finish with no real help, sympathy or advice. The worst bit is there no doubt i’ll have to get up again tomorrow morning and expect the same rubbish train service, another day of wasting my time and money.

Congratulations 🎉to our UoG PR Fraternity committee elect @CheyOkane Hannah Larsen @EllieRTyrrell Meg Bakewell✨ Maddi Jessica

Members of the PR Fraternity are currently at The Houses of Parliament. The discussion; ‘A Better Brexit for Young People’ with My Life My Say. Thank you Mete Coban MBE for this experience 💜